Latasha Cowart
Garfield Heights,OH
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
24
24
years of professional experience
Work History
Member Care Representative (Seasonal)
Tranzact Insurance
10.2020 - Current
- Collect required information from clients upon submission of insurance application
- Partner with Underwriting team in review and approval of policy purchases
- Provide exceptional customer service and build client relationships
- Respond to client needs and focus on optimal solutions
- Provided timely follow-up to ensure customer satisfaction
Senior Customer Service Representative
Berry Global Group Inc
Aurora, OH
09.2005 - Current
- Assisted with customer service initiatives to increase customer satisfaction
- Built strong relationships with customers and maintained a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Maintained accurate customer records and tracked customer service metrics
- Provided timely follow-up to ensure customer satisfaction
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Human Resources Assistant (HR Assistant)
Marriot International
Solon, OH
01.2001 - 06.2005
- Conducted employee training and development sessions
- Coordinated and conducted new hire orientations, ensuring that all new employees had a smooth transition to the organization
- Developed and implemented employee relations programs
- Developed and maintained organizational charts and job descriptions
- Assisted in the development of performance management systems
- Assisted in the administration of employee performance management systems
Education
Associate of Applied Science - Human Biology
Cuyahoga Community College District
05.2005
Work Preference
Salary Range
$50000/yr - $200000/yrTimeline
Member Care Representative (Seasonal)
Tranzact Insurance
10.2020 - Current
Senior Customer Service Representative
Berry Global Group Inc
09.2005 - Current
Human Resources Assistant (HR Assistant)
Marriot International
01.2001 - 06.2005
Associate of Applied Science - Human Biology
Cuyahoga Community College District