Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Cowart

Bedford,OH

Summary

Diligent Quality Assurance Specialist with solid background in ensuring product quality and adherence to industry standards. Proven track record of identifying and rectifying defects, contributing to enhanced operational efficiency. Demonstrated skills in meticulous testing methodologies and effective problem-solving.

Overview

24
24
years of professional experience

Work History

Member Care Representative (Seasonal)

Tranzact Insurance
10.2020 - Current
  • Collect required information from clients upon submission of insurance application
  • Partner with Underwriting team in review and approval of policy purchases
  • Provide exceptional customer service and build client relationships
  • Respond to client needs and focus on optimal solutions
  • Provided timely follow-up to ensure customer satisfaction

Quality Assurance Specialist

Berry Global Group Inc
09.2005 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Monitors transactions to ensure compliance against performance standards.
  • Develops and implements key process improvements.
  • Develops systematic approaches to assure high-quality services are provided.
  • Partners with operational team leads on areas of opportunity that have been identified.
  • Documents performance trends to develop processes and improve overall performance.
  • Assesses associate performance and delivers coaching based on findings.
  • Assists with the development of training, QA processes, and process improvement.
  • Interacts with work leaders, supervisors, and managers.
  • Provides feedback and coaching to transaction processing personnel on errors created.
  • Provides support in creating and reviewing documented SOPs with operations.
  • Detects, examines, and reports fraudulent activities.
  • Helps create corrective and preventive action plans for error elimination or minimization.
  • Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
  • Performs other duties as assigned.
  • Complies with all policies and standards

Human Resources Assistant (HR Assistant)

Marriot International
01.2001 - 06.2005
  • Conducted employee training and development sessions
  • Coordinated and conducted new hire orientations, ensuring that all new employees had a smooth transition to the organization
  • Developed and implemented employee relations programs
  • Developed and maintained organizational charts and job descriptions
  • Assisted in the development of performance management systems
  • Assisted in the administration of employee performance management systems

Education

Associate of Applied Science - Human Biology

Cuyahoga Community College District
Cleveland, OH
05.2005

Skills

  • Follow-up
  • Attentiveness
  • Multi-line Phone Operations
  • Excellent Phone Etiquette
  • Meeting Facilitation
  • Salesforce
  • Customer Care
  • Account Maintenance
  • Facets
  • Call center experience
  • Complaint handling
  • CRM software

Timeline

Member Care Representative (Seasonal)

Tranzact Insurance
10.2020 - Current

Quality Assurance Specialist

Berry Global Group Inc
09.2005 - Current

Human Resources Assistant (HR Assistant)

Marriot International
01.2001 - 06.2005

Associate of Applied Science - Human Biology

Cuyahoga Community College District

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Latasha Cowart