Latasha Davis
Holiday,FL
Summary
Service focused, technically skilled individual with a reputation for dependability, honesty, dedication, and enthusiasm seeking a Customer Care Position.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Coastal Waste & Recycling
Largo, FL
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service Rep
Atena Healthplan
11.2019 - Current
- Provide enrollment, billing, and claims assistance to health plan members
- Exceeds the company expectations by maintain a quality score over 95% for 12 consecutive months
- Offers floor support and coaching to coworkers to promote their productivity
- Handled over 15 computer applications, while helping customers
- Exhibited accuracy while handling and investigating claims
- Advanced from a Rep to a Team Lead.
Customer Service
Ironbow technology
07.2016 - 11.2019
- First point of contact for health insurance members inquiries
- Answered 80-100 inbound calls a day with no customer complaints
- Provide enrollment, billing, and claims assistance
- Effectively use multiple applications
- Team mentor and assist supervisor to ensure that compliance, service, and learning goals were met.
Underwriting Assistant
Arthur J Gallagher
03.2012 - 07.2016
- Provided support to 5 commercial underwriters
- Timely completion of all policy changes
- Rated automobile policies
- Monitored policies for underwriters (renewals and cancellations).
Education
Diploma -
Chamberlain High
06.2004
Skills
- Exceptional listening and analytical skills
- Detail oriented and the ability to multitask
- Ability to adhere to company guidelines
- Problem solving
- Time management
- Authorizations
- Claims
- Researching
- Health Plans
Timeline
Customer Service Representative
Coastal Waste & Recycling
03.2024 - Current
Customer service Rep
Atena Healthplan
11.2019 - Current
Customer Service
Ironbow technology
07.2016 - 11.2019
Underwriting Assistant
Arthur J Gallagher
03.2012 - 07.2016
Diploma -
Chamberlain High