Michael Bashant
Clearwater,FL
Summary
Results-driven client solutions professional with extensive experience in customer service and support. Adept at quickly assessing customer needs, providing effective solutions, and managing client relationships. Proven ability to consistently resolve issues, deliver detailed product knowledge, and drive sales growth. Committed to streamlining processes to enhance efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Health Net Federal Services
01.2023 - Current
- Resolved complex provider and beneficiary issues related to Tricare Health Insurance, consistently exceeding stringent service metrics
- Maintained top-level key performance metrics in all four measured categories monthly
- Recognized as Team Member of the Month in July 2023 for outstanding contributions
- Trained new hire groups, where exemplary training skills were recognized by upper management
- Demonstrated critical thinking and empathy in handling customer issues
- Provided actionable feedback to improve overall customer satisfaction and ease of use with the platform.
Software Support Specialist
TOPS Software LLC
11.2020 - 04.2022
- Provided comprehensive support for accounting and IT software solutions (Tops Pro and Tops ONE), consistently ranking in the top three of the support department for ticket resolution and customer satisfaction.
- Proficient in Zendesk, Capstone/Armyknife, Salesforce, Trapp technology, GotoAssist, WeTransfer, Ring Central, and Microsoft 365.
- Distinguished for mastering complex tasks such as editing Tops ONE templates, becoming a top performer within the department.
- Demonstrated data analysis, process improvement, and utilization of systems to enhance support operations.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
Bartender/Server, Trainer, Shift Supervisor
Chili's Bar and Grill
09.2004 - 03.2020
- Delivered exceptional customer experiences, consistently surpassing management objectives
- Led monthly and quarterly sales contests, driving revenue growth and customer loyalty
- Provided comprehensive training to new team members, emphasizing operational efficiency and superior customer relations
- Managed disputes, employee schedules, and inventory, conducting productive staff meetings to achieve financial objectives
- Demonstrated public speaking, relationship building, and mentoring skills.
Client Support Executive
Global Financial Partners
03.2013 - 05.2014
- Provided critical support to financial advisors, ensuring seamless information processing and effective communication across systems
- Assisted in proposal composition and recordkeeping.
Education
Bachelor of Science in Business Administration - Business Administration
University of South Florida
Tampa, FL12.2010
Skills
- Over 20 years of proven success in sales and customer service roles
- Proficient in Microsoft Office
- Advanced skills in strategic games like chess and pool
- Effective communicator with exceptional relationship-building skills
- Strong listening, problem-solving, conflict resolution, and leadership abilities
- Demonstrated leadership abilities with a focus on achieving goals
- Analytical thinker known for determination and a results-driven approach
- Excellent written communication and verbal communication skills
- Skilled in conflict resolution, active listening, and empathy
- Strong time management and information management skills
- Experienced in phone etiquette and email etiquette
Timeline
Customer Service Representative
Health Net Federal Services
01.2023 - Current
Software Support Specialist
TOPS Software LLC
11.2020 - 04.2022
Client Support Executive
Global Financial Partners
03.2013 - 05.2014
Bartender/Server, Trainer, Shift Supervisor
Chili's Bar and Grill
09.2004 - 03.2020
Bachelor of Science in Business Administration - Business Administration
University of South Florida