Summary
Overview
Work History
Education
Skills
Timeline
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Latasha Davis

Milledgeville,GA

Summary

Results-driven Customer Service Representative with 20+ years of experience in managing high-volume customer inquiries and maintaining data accuracy. Proven expertise in problem-solving, team leadership, and enhancing customer satisfaction. Track record of improving response times and process efficiency at Liveops. Seeking a dynamic new role to apply meticulous attention to detail and robust project management skills to further advance customer service excellence.

Overview

24
24
years of professional experience

Work History

Agent Resolution Associate - (Management)

Liveops
Remote
10.2022 - Current
  • Direct resolution strategies and facilitate smooth operations.
  • Apply innovative problem-solving to enhance customer satisfaction.
  • Provide effective team leadership and optimize processes for efficiency.

Chat Support Specialist

Liveops
Remote
01.2021 - 10.2022
  • Managed customer inquiries via chat at Liveops, achieving a 98% customer satisfaction rate and improving response time by 30%
  • Leveraged expertise in CRM and chat support tools to effectively resolve complex issues
  • Streamlined office processes, enhancing efficiency by 30% through innovative workflow solutions.

Data Entry Specialist

Sykes
Remote
05.2019 - 08.2022
  • Managed data entry with 100% accuracy and innovative organization techniques
  • Achieved project deadlines, solved data issues, and boosted productivity by 20%
  • Completed 60+ inbound calls daily, meeting company objectives.

Customer Support Representative

TurboTax
Remote
01.2017 - 05.2019
  • Provided authoritative support on TurboTax products, enhancing customer experience
  • Implemented innovative solutions, reducing call handling time by 15%
  • Improved team efficiency through supportive collaboration.

Substitute Teacher

Baldwin Country Board Of Education
Milledgeville, Ga
01.2001 - 01.2017
  • Substituted at Baldwin County Board of Education (2001-2017), ensuring curriculum integrity and fostering a conducive learning atmosphere
  • Implemented lesson plans, addressed challenges, and enhanced student participation during teacher absences.

Education

Bachelor of Science - Criminal Justice

Georgia College & State University
Milledgeville, GA
12-2003

Master of Science - Criminal Justice

Georgia College & State University
Milledgeville, GA
05.2006

Master of Public Admin - Public Administration

Georgia College & State University
Milledgeville, GA
05.2007

Master of Arts in Teaching - Secondary Teacher Education

Georgia College & State University
Milledgeville, GA
05.2009

Skills

  • Problem-solving
  • Team collaboration
  • Time management
  • Call Centers
  • Training and mentoring
  • Effective communication
  • Project management
  • Inbound call handling
  • Chat support proficiency
  • Technical Support
  • Customer Complaint Resolution
  • Data entry accuracy
  • Customer satisfaction enhancement
  • Customer relationship building
  • Monthly quotas
  • Customer Relationship Management (CRM)
  • Salesforce

Timeline

Agent Resolution Associate - (Management)

Liveops
10.2022 - Current

Chat Support Specialist

Liveops
01.2021 - 10.2022

Data Entry Specialist

Sykes
05.2019 - 08.2022

Customer Support Representative

TurboTax
01.2017 - 05.2019

Substitute Teacher

Baldwin Country Board Of Education
01.2001 - 01.2017

Bachelor of Science - Criminal Justice

Georgia College & State University

Master of Science - Criminal Justice

Georgia College & State University

Master of Public Admin - Public Administration

Georgia College & State University

Master of Arts in Teaching - Secondary Teacher Education

Georgia College & State University

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