LaTasha Diaz
Jacksonville,FL
Summary
Access Coordination Specialist delivering operational support through effective management of access requests and regulatory compliance. Enhanced patient engagement by providing reliable information regarding insurance coverage and financial options while streamlining communication processes. Improved operational efficiency by identifying client needs, optimizing scheduling, and maintaining organized records.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Medication Access Coordinator
Baptist MD Anderson Cancer Center
Jacksonville, FL
07.2024 - Current
- Managed insurance verification and authorization procedures to ensure compliance with healthcare regulations.
- Coordinated patient access processes to enhance service delivery and streamline scheduling efficiency.
- Implemented workflow improvements that reduced wait times for patients during the intake process.
- Developed training materials for staff on patient registration systems and access protocols.
- Led cross-functional teams in optimizing patient flow through effective communication and collaboration strategies.
- Analyzed data trends to identify areas for operational enhancement and implemented corrective actions accordingly.
- Facilitated resolution of complex patient issues by collaborating with clinical teams and external stakeholders.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
- Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
- Facilitated interdepartmental coordination by promptly addressing inquiries from various hospital units related to bed availability, transfers, or discharge planning efforts.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Collaborated with clinical teams to ensure appropriate patient placement based on acuity and service requirements.
- Improved patient access by streamlining registration processes and reducing wait times.
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Job Billing Specialty
Walgreens Specialty @Baptist MD Anderson
Jax, FL
08.2018 - 07.2024
- Submit timely, accurate invoices to payers for products/services.
- Ensure all documentation for billing is completed and accurate prior to submission.
- Verified authorization of services/products and ensured required documentation was complete.
- Verify services/products are correctly authorized and required documentation is on file.
- Reviewed reports to identify and implement opportunities for generic substitution.
- Managed and collected patient balances prior to prescription dispensing per company policies.
- Assist with third party audits.
- Supported patients in obtaining financial assistance resources.
- Assist patients with financial assistance.
Bedside Technician
Walgreens Bedside Technician @Baptist Downtown
Jax, FL
01.2018 - 08.2018
- Delivered patient prescriptions in hospital system and recorded sales upon return to store.
- Provided guidance on Walgreens products and services to hospital patients.
- Accomplished set targets to enhance overall profitability. Helped drive bottom line.
- Assist pharmacists in accordance with state/federal regulations under direct supervision in the practice of pharmacy.
- Managed pharmacy systems to collect patient and drug information and process prescriptions.
- Engaged with customers and patients by greeting and assisting with products/services.
- Models and shares customer service best practices.
Senior Certified Pharmacy Tech
local retail sites
07.2002 - 01.2018
- Notified RPH of dosage/label inaccuracies, contributing to improved technician accuracy rates.
- Maintaining OTC/Pharmacy inventory, properly documenting expired products.
- Entering and maintaining product invoices in a timely manner as products arrive.
- Conducted onboarding training for new hires, covering legal compliance, licensing, and certification preparation.
- Counted, measured, calculated, and compounded RX as needed.
- Opening store (#21162) and closing of sites (store 5179 & 111580)
- Achieved oncology certification to ensure compliance with industry standards.
- Applied community and HSC knowledge to effectively manage technology operations.
Education
Diploma - General Studies
Terry Parker High School
Jax, FL01-2004
Skills
- Intercom Plus, SIMS, Outlook
- Healthcare data management
- HIPAA compliance
- Customer service
- Organizational skills
- Adaptability
- Medical terminology
- Attention to detail
- Electronic health record management
- Claims processing accuracy processes
- Insurance authorization management
- Health coverage navigation management
Certification
- Registered Pharmacy Tech RPT5903 2011
- Certified RPT 2009 PTCB 47001090240969
- CPR Certified 00GPJ3E 2020
- License Immunizer RPT5903 2020
Awards
Champion of Champions Walgreens District 2015
Languages
English
Native or Bilingual
Timeline
Medication Access Coordinator
Baptist MD Anderson Cancer Center
07.2024 - Current
Job Billing Specialty
Walgreens Specialty @Baptist MD Anderson
08.2018 - 07.2024
Bedside Technician
Walgreens Bedside Technician @Baptist Downtown
01.2018 - 08.2018
Senior Certified Pharmacy Tech
local retail sites
07.2002 - 01.2018
Diploma - General Studies
Terry Parker High School