Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Languages
Timeline
Generic

Seham Abukhalil

San Antonio

Summary

Dedicated healthcare access specialist with hands-on experience in patient support, pharmacy operations, and insurance navigation. Known for improving access to high-cost medications through efficient prior authorization workflows and compassionate patient advocacy. Skilled in fast-paced environments and fluent in both English and Arabic, offering a unique edge in patient communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medication Access Coordinator

Cleveland Clinic Hospital
11.2022 - 07.2024
  • Streamlined access to specialty medications by handling prior authorizations and navigating insurance barriers.
  • Coordinated with social services and case management to enroll eligible patients in financial assistance programs.
  • Analyzed prescribing trends to recommend contracting strategies for high-cost drugs.
  • Built strong rapport with patients, improving their experience and trust in the process
  • Assisted patients with insurance verification and eligibility inquiries.
  • Maintained accurate patient records in electronic health systems.
  • Applied HIPAA privacy and security regulations while handling patient information.

Inpatient Pharmacy Technician

Cleveland Clinic Hospital
Cleveland
07.2022 - 11.2022
  • Prepared and dispensed sterile compounds using aseptic techniques in compliance with safety standards.
  • Maintained logs for controlled substances and ensured documentation met state and federal regulations.
  • Supported pharmacists with automated dispensing systems and hospital software
  • Prepared and dispensed medications for inpatient units following hospital protocols.
  • Assisted pharmacists in verifying medication orders for accuracy and completeness.

Pharmacy Technician (CPHT)

Rite Aid Pharmacy
Cleveland
08.2021 - 07.2022
  • Filled and processed prescriptions, educated patients on medications, and ensured accuracy in documentation.
  • Delivered high-touch customer service in a high-volume retail setting.
  • Supported pharmacy team with inventory management and insurance billing follow-ups.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Pharmacy Cashier

Clark Lowcost Pharmacy
06.2020 - 07.2021
  • Verified prescriptions and patient info prior to processing.
  • Assisted customers at the register and helped with OTC inquiries.
  • Maintained clean, organized front-end pharmacy space.

Education

Associate of Science - Health Sciences

Cuyahoga Community College
Cleveland, OH
06-2022

Bachelor of Science - Health Sciences

Cleveland State University
Cleveland, OH

Skills

  • Medication Management Support
  • Prior authorization
  • Medication access
  • Electronic health records
  • HIPAA compliance
  • Patient enrollment
  • Data entry accuracy
  • Problem solving
  • Team collaboration
  • Insurance verification
  • Medical terminology
  • Scheduling coordination
  • Patient identity verification
  • EMR updating
  • Data entry
  • Strong empathy
  • Health insurance knowledge

Accomplishments

    Certified Pharmacy Technician License (CPhT)

    Pharmacy Technician Certification Board (PTCB)

Certification

  • Certified Pharmacy Technician License (CPhT)
  • Pharmacy Technician Certification Board (PTCB)

Languages

3

Languages

Arabic
Professional

Timeline

Medication Access Coordinator

Cleveland Clinic Hospital
11.2022 - 07.2024

Inpatient Pharmacy Technician

Cleveland Clinic Hospital
07.2022 - 11.2022

Pharmacy Technician (CPHT)

Rite Aid Pharmacy
08.2021 - 07.2022

Pharmacy Cashier

Clark Lowcost Pharmacy
06.2020 - 07.2021

Associate of Science - Health Sciences

Cuyahoga Community College

Bachelor of Science - Health Sciences

Cleveland State University

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