Self-motivated environmental studies students with excellent customer service experience. Seeking an opportunity to learn and apply my knowledge, skills and abilities.
Overview
13
13
years of professional experience
Work History
Childcare Provider
Self Employed
09.2011 - Current
Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Internet Fulfillment Specialist
Lowes
06.2019 - 12.2019
Maximized customer retention rates through reliable fulfillment strategies that consistently met or exceeded expectations on delivery timelines.
Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
Coordinated closely with sales representatives to ensure seamless handoff of orders from initial placement through final delivery confirmation.
Improved order accuracy by diligently verifying product information and quantities before packaging.
Sales Associate
DSW Designer Shoe Warehouse
09.2018 - 01.2019
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sale Associate/Cashier
Old Navy
06.2017 - 05.2018
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Provided positive first impressions to welcome existing, new, and potential customers.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate/Cashier
Kohl's
07.2015 - 09.2016
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate of Applied Science Degree - Environmental Studies
College of Southern Maryland
La Plata, MD
12-2026
No Degree - Web Design Programming
Stevens-Henager College-Murray
West Haven, Utah
Skills
Logistics Planning
Customer Service
Teamwork and Collaboration
Warehouse Operations
Shipping coordination
Stock replenishment
Problem-solving skills
Time Management
Customer Satisfaction
Customer Complaint Resolution
Retail Merchandising
Patience and Empathy
Awards
Dean’s List and President's List, 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Internet Fulfillment Specialist
Lowes
06.2019 - 12.2019
Sales Associate
DSW Designer Shoe Warehouse
09.2018 - 01.2019
Sale Associate/Cashier
Old Navy
06.2017 - 05.2018
Sales Associate/Cashier
Kohl's
07.2015 - 09.2016
Childcare Provider
Self Employed
09.2011 - Current
Associate of Applied Science Degree - Environmental Studies