Summary
Overview
Work History
Education
Skills
Awards
Work Availability
Languages
Timeline
Generic

LATASHA FORD

Lexington Park,MD

Summary

Self-motivated environmental studies students with excellent customer service experience. Seeking an opportunity to learn and apply my knowledge, skills and abilities.

Overview

13
13
years of professional experience

Work History

Childcare Provider

Self Employed
09.2011 - Current
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

Internet Fulfillment Specialist

Lowes
06.2019 - 12.2019
  • Maximized customer retention rates through reliable fulfillment strategies that consistently met or exceeded expectations on delivery timelines.
  • Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
  • Coordinated closely with sales representatives to ensure seamless handoff of orders from initial placement through final delivery confirmation.
  • Improved order accuracy by diligently verifying product information and quantities before packaging.

Sales Associate

DSW Designer Shoe Warehouse
09.2018 - 01.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sale Associate/Cashier

Old Navy
06.2017 - 05.2018
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate/Cashier

Kohl's
07.2015 - 09.2016
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Associate of Applied Science Degree - Environmental Studies

College of Southern Maryland
La Plata, MD
12-2026

No Degree - Web Design Programming

Stevens-Henager College-Murray
West Haven, Utah

Skills

  • Logistics Planning
  • Customer Service
  • Teamwork and Collaboration
  • Warehouse Operations
  • Shipping coordination
  • Stock replenishment
  • Problem-solving skills
  • Time Management
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Retail Merchandising
  • Patience and Empathy

Awards

Dean’s List and President's List, 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Internet Fulfillment Specialist

Lowes
06.2019 - 12.2019

Sales Associate

DSW Designer Shoe Warehouse
09.2018 - 01.2019

Sale Associate/Cashier

Old Navy
06.2017 - 05.2018

Sales Associate/Cashier

Kohl's
07.2015 - 09.2016

Childcare Provider

Self Employed
09.2011 - Current

Associate of Applied Science Degree - Environmental Studies

College of Southern Maryland

No Degree - Web Design Programming

Stevens-Henager College-Murray
LATASHA FORD