Latasha Horne
Matthews,NC
Summary
Administrative Professional with over 8 years of experience providing high-level administrative and managerial support to middle and senior management. Over 10 years of financial experience – A/R, A/P, banking, and billing.
Overview
25
25
years of professional experience
Work History
Front Desk Associate
Windsor Run
02.2025 - Current
- Greet residents, visitors, and employees
- Answer phones and transfer calls to appropriate department
- Document and notify residents of packages
- Handle questions and concerns efficiently
- Responsible for checking in and out vendor badges
- Responsible for weekly vendor badge audits
- Direct delivery staff and visitors to correct locations
- Assist residents and family members with proper paperwork
- Check guests in and out of guest suites
- Alert dispatch with resident or employees medical emergencies
- Provide excellent customer service
Customer Service Representative
Braesael Management Company
04.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Received telephone calls to assist customer needs
- Provided account statements to residents
- Handled Business email account
- Assigned Pool fobs to residents
- Prepared HOA Violation Letters
- Updated Expense Reports
- Responsible for Vendor Check Log
- Retrieved mail from Post Office Boxes
- Distributed HOA Community mail
- Prepared certified mail
- Assisted residents with online registration
- Processed HOA payments
- Assisted residents with Clubhouse rentals
Administrative Assistant
Gray Television
11.2021 - 11.2023
- Responsible for Travel/PTO Calendar
- Processed PPC Estimates
- Processed Premion Quotes
- Coordinated GDM Projects
- Ordered management supplies
- Provided exceptional customer service
- Assisted training department
- Processed monthly revenue
- Managed email count estimates
- Maintained email accounts.
Administrative Assistant/Receptionist
WTVY/Gray Television
11.2016 - 09.2021
- Responsible for maintaining lobby; opened and closed front entrance
- Received telephone calls and provided relevant information
- Greeted visitors, guests and clients as they arrived; maintained building traffic
- Engaged with the community and sponsors
- Distributed incoming mail and managed outgoing packages
- Ordered and maintained office supplies; revised phone list as needed
- Processed credit applications; created FCC report for each quarter
- Performed voice overs for Creative Department
- Added employees requested days off to calendar; created check log for corporate
- Sent requested recipes to viewers; sent contest paperwork to corporate
- Maintained office account such as Terminix, Nantze Springs, etc.
Accounts Receivable/Accounts Payable
Personal Resources
04.2016 - 11.2016
- Managed customer service inquiries; made AR calls
- Balanced cash drawer and billing accounts to be paid
- Responsible for balancing GL report; prepared bank deposits and posted payments.
- Provided excellent customer service
Bank Teller
Regions Bank
10.2008 - 03.2016
- Processed customer financial transactions
- Offered and solidified beneficial new accounts to fill customer needs
- Managed and oversaw company cash vault
- Performed branch service leader duties, ordered, and shipped money.
- Provided excellent customer service
Branch Clerk
Penske
03.2004 - 02.2007
- Daily, weekly, and monthly billing
- Coordinated incoming location service calls and Input manual fuel tickets
- Compiled form data entries and accounts payable
- Ordered and stocked office supplies (managing budget)
- Provided excellent customer service
Homemaker
Childcare
11.2001 - 03.2004
- Will Provide more information upon request
Education
Diploma -
Arsenal Technical HS
Indianapolis, IN06.1999
Skills
- Effective Communication
- Strong Organization
- Front Office Management
- Multi-task management
- Proficient in MS Word, Excel, and Outlook
- Customer-focused
- New hire training
- Financial – banking, billing
- Data Reporting
- Community engagement
References
References available upon request.
Timeline
Front Desk Associate
Windsor Run
02.2025 - Current
Customer Service Representative
Braesael Management Company
04.2024 - 10.2024
Administrative Assistant
Gray Television
11.2021 - 11.2023
Administrative Assistant/Receptionist
WTVY/Gray Television
11.2016 - 09.2021
Accounts Receivable/Accounts Payable
Personal Resources
04.2016 - 11.2016
Bank Teller
Regions Bank
10.2008 - 03.2016
Branch Clerk
Penske
03.2004 - 02.2007
Homemaker
Childcare
11.2001 - 03.2004
Diploma -
Arsenal Technical HS