Aku Inyama
Detroit,MI
Summary
Dynamic and result-driven professional with a proven track record of delivering exceptional support and solutions in diverse industries, including hospitality, marketing, and customer service environments. Proficient in data entry, content moderation, and chat support. Utilizes skills to effectively diagnose customer needs and provide in-depth product knowledge. Committed to leveraging cross-departmental training and comprehensive customer service expertise to excel in a new role.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
TownePlace Suites by Marriott
11.2022 - 12.2024
- Efficiently managed a high volume of customer service requests via phone, chat, and email, accurately documenting all correspondence to track and resolve issues swiftly.
- Assisted visitors and customers, providing knowledgeable support and fostering positive interactions to enhance customer satisfaction and retention.
- Warmly welcomed guests at the front desk, providing excellent customer service and ensuring a smooth and efficient check-in experience.
Sales Representative
Vector Marketing
07.2020 - 08.2022
- performed precise data entry to maintain the accuracy and integrity of company and client information, ensuring a well-organized and reliable database.
- Delivered exceptional customer care by conducting product and service presentations, effectively increasing client engagement and satisfaction by 20%
- Accurately processed client orders and generated reports, showcasing adaptability in responding to diverse project demands and business needs.
Call Center Representative
Maritz CX
01.2018 - 06.2020
- Effectively addressed complex customer inquiries and implemented tailored solutions, improving client satisfaction and overall service experience.
- Oversaw multi-channel customer service requests, meticulously documenting interactions and resolutions to ensure comprehensive and accurate records.
- Provided customers with in-depth information on product features and services, offering expert guidance to support informed decision-making.
Education
Associate of Arts - Early Childhood Education
OWENS COMMUNITY COLLEGE
Perrysburg, OHSkills
- Customer Engagement
- Interpersonal
- Active Listening
- Problem Solving
- Effective Time Management
- Empathy
- Effective Communication
- Order and Refund Management
- Customer Satisfaction
- Data Management
- Live Chat Assistance
- Adaptability
- Detail-Oriented Approach
- Effective Organization
- Tech Savvy
Timeline
Front Desk Associate
TownePlace Suites by Marriott
11.2022 - 12.2024
Sales Representative
Vector Marketing
07.2020 - 08.2022
Call Center Representative
Maritz CX
01.2018 - 06.2020
Associate of Arts - Early Childhood Education
OWENS COMMUNITY COLLEGE
Similar Profiles
Stephanie KingStephanie King
Dual Sales Manager at Courtyard and TownePlace Suites by MarriottDual Sales Manager at Courtyard and TownePlace Suites by Marriott
DaVaughn PellisDaVaughn Pellis
Sales Manager at TownePlace Suites by MarriottSales Manager at TownePlace Suites by Marriott
Yulissa ZambranoYulissa Zambrano
Shuttle Driver/Laundry Attendant at TownePlace Suites by MarriottShuttle Driver/Laundry Attendant at TownePlace Suites by Marriott