Sheena Jeffery
Charlotte,NC
Summary
Dedicated healthcare professional with an Associate Degree in Healthcare Administration and a Medical Billing & Coding Specialist Diploma. Experienced in revenue cycle operations, insurance verification, prior authorizations, referrals, medical records management, patient account resolution, claims support, reimbursement workflows, and patient registration.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Carolina Urology Partners
Charlotte, USA
11.2025 - Current
- Verify insurance eligibility, benefits, deductibles, copays, referrals, and authorization requirements.
- Review patient accounts and insurance information to identify discrepancies and reduce claim denials.
- Support revenue cycle operations through accurate patient registration and insurance review.
- Process medical records requests and maintain HIPAA compliance.
- Coordinate referrals, prior authorizations, diagnostic testing, cystoscopies, BCG treatments, and follow-up appointments.
- Communicate directly with insurance carriers regarding coverage requirements and claim-related concerns.
- Collect patient balances and educate patients regarding insurance benefits and financial responsibility.
- Manage approximately 98 patient visits daily while maintaining exceptional customer service.
Customer Ambassador
Coca-Cola Consolidated
06.2016 - 06.2026
- Primary point of contact for business customers regarding account support and issue resolution.
- Document customer interactions and coordinate solutions with internal departments.
- Demonstrate strong communication, problem-solving, and relationship-management skills.
Pharmacy Technician
Atrium Health
02.2025 - 01.2026
- Processed prescription claims, ensuring billing accuracy and compliance with reimbursement regulations.
- Assisted with prior authorization requests and organized claim-related documentation for efficient processing.
- Investigated insurance rejections and coordinated resolution efforts to facilitate timely claim approvals.
- Maintained HIPAA compliance and confidentiality standards.
Education
Associate Degree - Healthcare Administration
Florence-Darlington Technical College
Medical Billing & Coding Specialist Diploma -
Ultimate Medical Academy
Skills
- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Patient Check-In
- Patient Support
- Data Entry
- Record Management
- Cash Handling
- Insurance Knowledge
- Billing Knowledge
- Medical Terminology
- Basic Coding
- Data Management
- Confidentiality Practices
- File Organization
- Conflict Resolution
- Customer Engagement
Work Preference
Timeline
Front Desk Associate
Carolina Urology Partners
11.2025 - Current
Pharmacy Technician
Atrium Health
02.2025 - 01.2026
Customer Ambassador
Coca-Cola Consolidated
06.2016 - 06.2026
Associate Degree - Healthcare Administration
Florence-Darlington Technical College
Medical Billing & Coding Specialist Diploma -
Ultimate Medical Academy