Latasha Jackson
Rosharon
Summary
Organized and efficient Data Entry Clerk with 5 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
9
9
years of professional experience
Work History
Medical Records Bookmarker
Veterans Evaluation Services/MAXIMUS
2023.06 - Current
- Separate all pertinent information from the Veteran’s medical records
- Successfully research and document all medical conditions
- Make sure all cases are complete before the scheduled exam
- Maintain the correct status in OMS for each case
- Organizational and time management abilities
- Research both common and uncommon medical conditions
- Strive to achieve quota on a daily basis
- Communicate with VBMS for CAPRI checks if needed.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Data Processor 1
Maximus/FEMA
2022.11 - 2023.02
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Enhanced operational efficiency through streamlining data entry processes and eliminating redundancies.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Provided excellent Customer Service
Online Boutique Owner
Couture Bliss
2018.07 - Current
- Managed inventory control of all merchandise
- Set up online displays using merchandising and photography design skills
- Researched for new and current trends that can help the business in succeeding and to offer customer satisfaction
- Used savvy business skills and in-depth knowledge of the fashion retail industry to generate profit
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Special Education Paraprofessional
Fort Bend Independent School District
2015.10 - 2021.07
- Assisted to students physical, personal, academic, and emotional needs
- Assisted the teacher in providing instructions on reading, writing, math and other education related activities with the children as assigned
- Ability to communicate clearly and concisely, both orally and in writing.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained positive attitude and affirmatively communicated with each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
Health Care Call Center Customer Service Representative I
Sutherland Healthcare/Veterans Choice Insurance Program/Call Center
2014.10 - 2015.10
- Managed authorizations for their Medical Appointments
- Answer high volume inbound and make outbound calls to Providers to set up Veterans medical appointments via an automated phone system
- Utilized knowledge of Medicaid and Medicare plans while helping members set up transportation to their doctor appointments
- Worked independently in a target driven environment while proactively escalating potential issues to ensure exceptional customer experience
- Provide facilities, doctors, and members with routine health care information on effective dates of coverage, coinsurance amounts, and medical benefits.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor Of Arts And Sciences In University Studies -
Lamar University
Beaumont, TX05.2026
Bachelor Of Business Administration - Business
Prairie View A&M University
Prairie View, TX05.2002
High school diploma -
Brazosport High School
Freeport, TX05.1998
Skills
- Leadership
- Detailed Oriented
- Communication skills
- Sales
- Marketing
- Microsoft Word
- Microsoft Office
- Customer Service
- Reading and Determining Measurements
- Teamwork and Communication
- Strong Work Ethic
- Attention to Detail
- Inventory and Stocking
- Customer service-focused
- Property tours and inspections
- Financial budgeting and reporting
- Property management
- Marketing and advertising
- Data Analysis
- Computer Skills
- Positive Attitude
- Punctual and Dependable
Timeline
Medical Records Bookmarker
Veterans Evaluation Services/MAXIMUS
2023.06 - Current
Data Processor 1
Maximus/FEMA
2022.11 - 2023.02
Online Boutique Owner
Couture Bliss
2018.07 - Current
Special Education Paraprofessional
Fort Bend Independent School District
2015.10 - 2021.07
Health Care Call Center Customer Service Representative I
Sutherland Healthcare/Veterans Choice Insurance Program/Call Center
2014.10 - 2015.10
Bachelor Of Arts And Sciences In University Studies -
Lamar University
Bachelor Of Business Administration - Business
Prairie View A&M University
High school diploma -
Brazosport High School
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