Latasha Johnson
Las Vegas,NV
Summary
Dynamic professional with a proven track record in volunteer management and recruitment strategies, demonstrated at CADC-LLC. Skilled in fostering community partnerships and excelling in public speaking, I significantly enhanced program success and team productivity. Expert in schedule coordination and data collection, I leverage issue understanding to achieve outstanding results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Field Organizer
CADC-LLC
05.2024 - Current
- Recruited and trained volunteers to handle field canvassing functions.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Canvassed areas to increase support and raise funds.
- Generated reports to evaluate program success and make modifications.
- Collaborated with organizational leadership to assess objectives and develop implementation plans.
- Recruited and managed volunteer teams.
Customer Service Representative
Teleperformance USA
12.2021 - 04.2024
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
FC Associate
Amazon
08.2019 - 04.2024
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
Cashier
Smart And Final
08.2016 - 06.2019
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tax Preparer
FiveStar Tax and Business Services
10.2014 - 04.2018
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
Education
GED -
Las Vegas High School
Las Vegas, NVSkills
- Schedule Management
- Recruitment Strategies
- Community Partnerships
- Volunteer Management
- Issue understanding
- Schedule Coordination
- Data Collection
- Issue awareness
- Policy analysis
- Canvassing
- Recruitment expertise
- Public Speaking
- Outreach management
Timeline
Field Organizer
CADC-LLC
05.2024 - Current
Customer Service Representative
Teleperformance USA
12.2021 - 04.2024
FC Associate
Amazon
08.2019 - 04.2024
Cashier
Smart And Final
08.2016 - 06.2019
Tax Preparer
FiveStar Tax and Business Services
10.2014 - 04.2018
GED -
Las Vegas High School
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