LATASHA KELLY
DIAMOND STAFFING SERVICES LLC
Riverside,CA
1
Language
14
years of professional experience
Adaptable operations professional with a proven record in transportation logistics, guest management, and team supervision. Known for strong schedule management and vendor coordination. Focused on improving workflow, supporting client needs, and delivering reliable results in high-pressure environments.
Work History
EVENT MANAGER
5 Years- Managed event timelines, budgets, and task assignments to maintain schedule accuracy and team alignment.
- Coordinated event logistics, vendor communications, and venue setup to ensure seamless program execution.
- Negotiated vendor contracts and service agreements to support cost-effective event delivery.
- Reviewed event requirements, confirming staffing, equipment, and supplies matched client expectations.
Dispatcher
1 Year 5 Months- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Scheduled and organized delivery routes.
- Communicated appointment changes, pickup details, and delivery instructions to support smooth freight movement.
- Supported driver needs with route adjustments, load updates, and issue resolution throughout transit.
- Tracked multiple shipments simultaneously, prioritizing urgent requests and maintaining consistent service levels.
- Answered phone calls and responded to customer emails.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Dispatcher
4 Months- Coordinated daily dispatch operations, matching carriers and loads to optimize route coverage and on-time delivery.
- Managed load assignments, balancing capacity, deadlines, and driver availability to maintain efficient workflow.
- Monitored shipment status, resolving delays and service issues through proactive communication with drivers and customers.
- Updated dispatch records accurately in transportation systems, ensuring clear documentation and shipment visibility.
- Communicated appointment changes, pickup details, and delivery instructions to support smooth freight movement.
- Tracked multiple shipments simultaneously, prioritizing urgent requests and maintaining consistent service levels.
- Supported driver needs with route adjustments, load updates, and issue resolution throughout transit.
- Improved dispatch efficiency by streamlining coordination between operations, drivers, and customer service teams.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
Customer Service Supervisor
9 Years 3 Months- Resolved escalated customer concerns with accurate account review and clear action steps.
- Led customer service team handling dispute updates, account inquiries, and credit repair case status calls.
- Monitored service queues to balance workloads and maintain timely response to client requests.
- Trained representatives on CRM documentation, call quality standards, and compliant client communication.
- Coached staff on collection document requirements, dispute timelines, and file accuracy.
- Reviewed client records for data integrity, updating notes and follow-up actions in CRM systems.
- Implemented workflow improvements to reduce delays in customer issue resolution and case processing.
- Collaborated with operations and sales teams to align service priorities with client retention goals.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Associate of Science - Business Administration And Management
Associate of Applied Science - Business Communication
Skills
Client relations
Project oversight
Event execution
On-site execution
Event logistics coordination
Deadline management
Vendor management
Team development
Visitor management
Guest relations
Client meetings
Brand management
Team mentorship
Company branding
Event invoicing
Affiliations
Riverside Chamber of Commerce
Languages
English
Full Professional
Timeline
Dispatcher
Trident
03.2025 - 08.2026Read More
Dispatcher
Express Dispatching Services LLC
11.2024 - 03.2025Read More
EVENT MANAGER
DIAMOND STAFFING SERVICES LLC
10.2021 - CurrentRead More
Customer Service Supervisor
Credit Reset Pros
06.2012 - 09.2021Read More
USC
Associate of Applied Science from Business Communication
Read More
LACC
Associate of Science from Business Administration And Management
Read More