LATASHA MOORE-WARREN
Tyler,Texas
Summary
Results-oriented data entry professional with 19 years managing clerical, communication and project management tasks in corporate environments .Admin Support Representative accomplished at transposing large amounts of data with accuracy and speed. Highly organized 100% detail-oriented.
Overview
16
16
years of professional experience
Work History
Client Service Specialist
DOT Compliance Group
09.2020 - 08.2023
- Provided knowledgeable service and support for all customer needs.
- Helped 60-75 customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Liaison
Traver Connect
10.2016 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 50 customer calls per day during peak hours with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records with 100% accuracy.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
MDU Sales Support
Suddenlink Communications
06.2007 - 07.2016
- Scanned documentation entered into database.
- Obtained scanned records and uploaded them into database.
- Produced monthly reports using advanced Excel spreadsheet function.
- Added new material to file records created new records.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Performed data entry for sales figures, metrics and other customer data. Increased sales by 5-10%.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Education
High School Diploma -
John Tyler High School
Tyler, TX05.1996
Skills
- Database management
- Accurate and detailed
- Professional and mature
- Maintains confidentiality
- Report analysis
- Independent worker
- Dedicated team player
- Advanced Excel spreadsheet functions
- Articulate and well-spoken
- Customer Support
- Clerical Support
- Service Recommendations
Accomplishments
- Maintained an average typing speed of 40-50 WPM on all assignments.
- Trained new data entry specialists.
- Entered detail financial data for Suddenlink's billing systems
Writing, reading , & encouraging others !
I enjoy investing in others , sowing seeds of encouragement. I also wrote & completed my 1st children's fiction book in 2019. Jeremiah's Joy ! If we sow good, we will reap good back ! That fulfills me !!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Specialist
DOT Compliance Group
09.2020 - 08.2023
Customer Service Liaison
Traver Connect
10.2016 - 01.2019
MDU Sales Support
Suddenlink Communications
06.2007 - 07.2016
High School Diploma -
John Tyler High School
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