Mohamed Kuyateh
Lansdowne,United States
Summary
Empathetic professional in social services and customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for clients.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Easy Solar Company
Freetown
10.2021 - 01.2024
- Educated customers where applicable to alleviate need for future contact.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities to upsell additional services when appropriate.
- Provided feedback on customer service efficiency to deliver better support options.
Social Worker( Direct Support Group)
National Association for People With Disabilities
Freetown , Sierra Leone
07.2018 - 09.2021
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Provided mental health support to homeless clients and connected each with community resources.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Education
Bachelor of Science - Social Work
Fourah Bay College(University of Sierra Leone)
Freetown , Sierra Leone 04-2017
Skills
- Billing coordination
- Custom order management
- Call logging
- Email correspondence
- Appointment scheduling
- Documentation and reporting
- Customer service
- Multitasking and organization
- Active listening
References
Victor Alpha 732-372-3176
Program supervisor
Emerson Kamara 574-310-9408
Program Manager Alpha Day
Darlton Boston-mamah 202-341-1310
Co-worker
Timeline
Customer Care Representative
Easy Solar Company
10.2021 - 01.2024
Social Worker( Direct Support Group)
National Association for People With Disabilities
07.2018 - 09.2021
Bachelor of Science - Social Work
Fourah Bay College(University of Sierra Leone)