Latasha Valian
Bedford Heights,OH
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Virtual Item Processing. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
3
3
years of professional experience
Work History
Senior Specialist/Monitor
Key Bank Corp
08.2022 - 12.2025
- Led cross-functional teams to enhance operational efficiency and streamline processes of Virtual Checks to detect fraudulent items.
- Confirm that the payee has a legitimate check number, issuing account, routing number and signature, that must match the anomalies we are given.
- As a monitor, I manage keying operators throughout the shift that I am responsible for following established guidelines to identify and resolve problems, escalating issues as needed, and managing workflow.
- Enhanced team productivity by implementing time efficient project management strategies.
- Identifies and resolves complex issues that do not have established guidelines. May provide service in relation complex billing inquiries, service requests, suggestions and complaints from clients.
- Administers complex procedures, tasks and reporting for recording, processing, servicing clients and organizing documents associated with our virtual and monitoring process.
- O Process and prepare documents, such as business or government forms and expense reports.
- O Review files, records, and other documents to obtain information to respond to requests.
- O Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- O Answer telephones, direct calls, and take messages.
- O Compute, record, and proofread data and other information, such as records or reports.
- O Train other staff members to perform work activities, such as using computer applications.
- O Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- O Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- O Monitor and direct the work of lower-level clerks.
Education
Associate Degree - Business Administration
06-2021
- O AS: Business Administration
- O Dean's List
- O Honor Roll
- O Professional Development
High School Diploma -
05-1997
Skills
- O Analyst Intermediate
- O Typing/Data Entry Expert
- Proficient in Microsoft
- Management collaboration
- Expert in Excel, Outlook, Word
- Documentation management
- Analytical thinking
Certification
- Moments that Matter Certification - KeyBank
Timeline
Senior Specialist/Monitor - Key Bank Corp
08.2022 - 12.2025
California College San Diego/Independence University - Associate Degree, Business Administration
Jane Addams Buisness Careers Center - High School Diploma,