Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
BusinessAnalyst

Latasha D. Puryear-Young

Collections Specialist
Richmond,VA

Summary

Motivated Collections Specialist with 9+ years of experience in mortgage servicing and banking industry. Demonstrates strong dynamic leadership abilities. 15+ year of call center experience. Eagerly seeking leadership development opportunities. Committed to providing consistent high quality customer service, client delight and resolving matters in a rapid and efficient manner. Detail-oriented and proficient at building and maintaining professional relationships. .

Overview

1
1
year of post-secondary education
14
14
years of professional experience

Work History

Mortgage Payment Solutions Representative

SunTrust Now Truist
Richmond, VA
02.2012 - Current
  • Efficiently handles 50+ inbound and outbound customer interactions per day.
  • Train, develop and deliver materials for onboarding new hires.
  • Counsel clients on suitable investor retention and liquidation options to ensure customer satisfaction.
  • Negotiate payment arrangements, collect on recoverable delinquent loans and submit client courtesy fee waivers.
  • Perform testing on new systems prior to launching to ensure efficiency.
  • Establish property occupancy, obtain clients reason for default and analyze clients financials.
  • Research foreclosure accounts and provide attorney information to the client.
  • Accurately document accounts for quality assurance.
  • Navigate systems efficiently to retrieve documents, research and obtain authorizations.
  • Provide clear communication to senior leaders about high balance reports.
  • Deescalate supervisor calls, assist 40+ teammates while floor walking.
  • Oversee Skype Help Line during senior leader meetings and conference calls

Consumer Bankruptcy Specialist

Suntrust Now Truist
Richmond, VA
10.2010 - 02.2012
  • Ensure timely and thorough research on active mortgage bankruptcy accounts.
  • Processed bankruptcy payments stated by the Trustee and the Bankruptcy Court.
  • Negotiated settlement amounts to secure the debt and released mortgage liens.
  • Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
  • Researched statutes, decisions, legal articles and codes.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Handled 40+ inbound and outbound customer interactions per day

Fraud Research Specialist |Service Account Manager

Capital One
Richmond, VA
11.2006 - 10.2010
  • Identified trends relating to fraudulent or suspicious activity.
  • Researched and analyzed account activity to assess the level of risk.
  • Disputed unauthorized merchant charges.
  • Request confidential documents from clients in order to verify identity.
  • Educated and promoted banking products and services.
  • Developed team communications for meetings.
  • Managed 50+ inbound and outbound interactions with customers per day.

Education

Associate of Business Administration - Acquisition And Contract Management

Strayer University
Richmond, VA
04.2020 - Current

Skills

Mortgage Processes and Servicing

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • 50/50 Group Liaison - Spearhead leadership opportunities for team mates to engage with senior leaders.
  • Received Fair Debt Collection Practices Act Certificate
  • Completed UDAAP (Unfair, Deceptive, Abusive Acts Practices) Course

Timeline

Associate of Business Administration - Acquisition And Contract Management

Strayer University
04.2020 - Current

Mortgage Payment Solutions Representative

SunTrust Now Truist
02.2012 - Current

Consumer Bankruptcy Specialist

Suntrust Now Truist
10.2010 - 02.2012

Fraud Research Specialist |Service Account Manager

Capital One
11.2006 - 10.2010

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Latasha D. Puryear-YoungCollections Specialist