LATICE ERVIN
Kansas City,KS
Summary
Achieved exceptional customer service outcomes by maximizing opportunities and consistently exceeding performance goals. Analyzed challenges to deliver timely and satisfactory resolutions. Demonstrated a commitment to detail and adaptability, ensuring high levels of accuracy and efficiency in all tasks.
Overview
28
28
years of professional experience
Work History
Mortgage Underwriter
Freedom Mortgage Company
08.2020 - 02.2023
- Completing and reviewing mortgage application paperwork for accuracy
- Analyzing applicant’s credit history and financial information to access eligibility
- Answering inquiries and question from lenders and brokers
- Escalating any applications that require managerial approval
- Establishing credit terms, pricing and conditions during the application approval process
- Creating business relationships with brokers and customer
Foreclosure Representative
JAMES B. NUTTER & COMPANY
06.1998 - 08.2020
- Monitor foreclosure process and communicate with attorney offices to ensure agency, investor and state time frames are met.
- Respond to borrowers' inquiries, explaining the foreclosure process and alternative methods to avoid completed foreclosure.
- Calculate reinstatement figures, bidding instructions, and payoff statements when requested by attorney offices and/or customers.
- Transfer loans out of foreclosure for third party sale, reinstatement, payoff, loss mitigation, bankruptcy or conveyance.
- Represent the company at foreclosure trials.
- Assist in the training of new foreclosure representatives.
Reverse Mortgage Software Trainer
IBIS
09.2008 - 03.2010
- Conducted webinar training sessions to instruct new clients on how to use our reverse mortgage software.
- Assigned user id and passwords to new administrators and trained them on how to add new users to their organization.
- Acted as helpdesk for existing users to help troubleshoot and resolve software issues as they occurred.
Litigation Legal Assistant
Armstrong Teasdale LLP
04.2023 - Current
- Prepared legal documents, including pleadings and discovery materials, ensuring compliance with court rules.
- Conducted legal research to support case preparation and client inquiries efficiently.
- Managed case files and documentation to maintain organization and accessibility for attorneys.
- Assisted in trial preparation by organizing exhibits and preparing trial binders for hearings.
Mortgage Loan Originator
06.1998 - 09.2008
- Obtained information for loan applications and answered questions about the origination process.
- Explained and negotiated interest rates and loan terms for VA, FHA, and conventional loans.
- Conferred with underwriters to aid in resolving mortgage application issues.
- Maintained mortgage lender relationship with real estate agents and financial investment firms.
Litigation Legal Assistant
Armstrong Teasdale LLP
04.2023 - 2026
- Assisted attorneys in drafting legal documents and correspondence.
- Organized and maintained case files, ensuring accurate record-keeping.
- Conducted legal research to support case preparation and strategy development.
- Coordinated trial preparation activities, including witness interviews and exhibit management.
Education
Bachelor of Science - Business Management
Mid America Nazarene University
Olathe, KSSkills
- Assisted clients in achieving satisfaction through efficient mortgage servicing Supported streamlined mortgage origination processes to enhance loan approval times Aided in improving understanding of mortgage loan products for better client guidance Helped refine mortgage procedures to boost compliance rates Provided accurate documentation to facilitate loan processing efficiency Followed underwriting guidelines to reduce risk exposure Created clear written communication to improve understanding among stakeholders Enhanced verbal communication to foster client engagement Organized workflows to increase team efficiency Managed multiple tasks to meet project deadlines Utilized advanced PC skills for effective data management Conducted thorough market research using internet skills
Timeline
Litigation Legal Assistant
Armstrong Teasdale LLP
04.2023 - Current
Litigation Legal Assistant
Armstrong Teasdale LLP
04.2023 - 2026
Mortgage Underwriter
Freedom Mortgage Company
08.2020 - 02.2023
Reverse Mortgage Software Trainer
IBIS
09.2008 - 03.2010
Foreclosure Representative
JAMES B. NUTTER & COMPANY
06.1998 - 08.2020
Mortgage Loan Originator
06.1998 - 09.2008
Bachelor of Science - Business Management
Mid America Nazarene University