Latasha S. Brown
Charleston,SC
Summary
Dynamic and results-driven professional with a proven track record of efficiency across diverse skill sets, adept at swiftly adapting to new challenges and policies. Leverages versatile experiences to deliver substantial value to organizations, consistently meeting demands in fast-paced environments by optimizing slower periods for strategic planning and execution. Committed to maintaining organized, clean, and safe workspaces, with meticulous attention to critical details that enhance operational excellence. Experienced in working on-site with groups and independent remotely.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Ensemble Health Partners
Charleston, SC
2026 - Current
- Managed patient registration processes in Epic system to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and pre-authorization to streamline patient access and reduce delays.
- Collaborated with clinical staff to resolve patient inquiries, enhancing overall patient experience and satisfaction.
- Processed and secured payment transactions efficiently.
Voter Registration Clerk
AppleOne Staffing (Charleston County Board of Registration and Elections)
North Charleston, SC
09.2025 - 11.2025
- Assisted with absentee ballot request forms and mailed to voters
- Performed customer service and troubleshooting for voters and poll workers on Election Day
- Assisted in maintaining up-to-date records for registered voters using electronic database systems.
- Reviewed and verified application documents for completeness and adherence to guidelines.
- Answered questions and inquiries regarding registration process and documentation.
Insurance Customer Service (Licensed)
Robert Half Staffing (Stride Health)
Remote
09.2021 - 11.2022
- Executed enrollment processes for members during open enrollment periods, ensuring compliance with CMS Marketplace regulations.
- Facilitated preparation services to assist members navigating state-specific health insurance systems.
- Worked remotely enabling customer interactions via phone and chat to provide health and product solutions.
- Supported compliance by ensuring accurate and timely submission of verified documentation.
- Streamlined client access to CMS services, improving clarity and comprehension of Medicare, Medicaid, and TRICARE options.
- Managed approximately 50 incoming calls and chat per day for members.
Insurance Sales Associate
Kelly Services (Blue Cross Blue Shield of SC contract)
Charleston, SC (Hybrid)
08.2019 - 05.2020
- Provided consultative sales and service to customers seeking health and ancillary insurance products and information.
- Analyzed prospective customers needs and matched to appropriate company products and services.
- Interacted with customers face-to-face, by telephone, and web-based to provide sales and services for annual enrollment period
- Assisted in processing new policy applications and renewals with attention to detail and accuracy.
- Collaborated with team members to enhance sales strategies and improve overall client engagement.
- Adapted quickly to changes in industry regulations, ensuring compliance in all sales activities.
Manager
Emma's Care, LLC
Charleston, SC
11.2016 - 11.2017
- Oversaw team dynamics to ensure alignment with defined objectives and adherence to performance standards.
- Developed and organized schedules and assignments to align with business objectives.
- Ensured all documentation remained current and adhered to established internal and legal requirements.
- Led team in implementing operational protocols to enhance client care quality.
- Streamlined workflow processes, resulting in improved service delivery efficiency.
- Analyzed client feedback to identify areas for service improvement and adaptation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Administrative Support
Charles Foster Company
Charleston, SC
11.2006 - 11.2016
- Delivered patient registration in Star and Cerner systems, collections, and account reconciliation services to enhance operational efficiency for multiple clients.
- Orchestrated patient appointment coordination and streamlined hospital admission processes to enhance patient flow.
- Executed comprehensive bookkeeping tasks, including tracking aging balances, managing collections, and sending client statements.
- Handled and addressed telephone inquiries to enhance customer communication.
- Welcomed patients and visitors, assessing needs and providing appropriate direction.
- Managed responsibilities as assigned to maintain operational effectiveness and meet deadlines.
- Increased overall team productivity by providing administrative support such as managing correspondence, updating databases, and coordinating meetings.
- Oversaw administrative support for nursing and case management teams in HEDIS initiatives. Coordinated member appointment scheduling to enhance care gap resolution.
Independent Insurance Sales Representative
L Wright Solutions
Charleston, SC
08.2013 - 10.2015
- Established and maintained a loyal clientele while actively seeking new business opportunities to enhance market presence.
- Provided exceptional customer service by clarifying insurance products, recommending policy updates, and facilitating the sales process to meet customer needs.
- Developed and maintained relationships with clients to effectively sell tailored insurance solutions for businesses and individuals in the region.
- Streamlined policy claim processes to enable clients to obtain necessary funds effectively and efficiently.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Developed and delivered comprehensive training programs on product knowledge and sales techniques to enhance overall team effectiveness.
Financial Services Representative
Roper St. Francis Healthcare
Charleston, SC
05.2011 - 06.2013
- Engaged with visitors to identify requirements and offer tailored directions.
- Facilitated patient check-in and check-out processes for appointments.
- Facilitated patient registration by efficiently handling phone calls and providing a warm greeting to visitors.
- Processed patient co-pays and outstanding balances efficiently.
- Implemented HIPAA information policies to protect sensitive company and customer data.
Education
Bachelor of Science - Organizational Management
Voorhees University
Denmark, SC05-2010
Skills
- Prioritization and scheduling
- Customer requirement analysis
- Client support
- Lead prospect management
- Coordinated scheduling expertise
- Strategic planning
- Accounts receivable handling
- Consistent sales performance
- Patient assessment
- HIPAA regulations adherence
- Workplace professionalism
- Clear interpersonal communication
- Performance standards compliance
Certification
Certified Billing and Coding Specialist
National Healthcareer Association (NHA)
Insurance Producer
- Life, Accident, Health
Multiple states
- Property and Casualty
South Carolina
Timeline
Voter Registration Clerk
AppleOne Staffing (Charleston County Board of Registration and Elections)
09.2025 - 11.2025
Insurance Customer Service (Licensed)
Robert Half Staffing (Stride Health)
09.2021 - 11.2022
Insurance Sales Associate
Kelly Services (Blue Cross Blue Shield of SC contract)
08.2019 - 05.2020
Manager
Emma's Care, LLC
11.2016 - 11.2017
Independent Insurance Sales Representative
L Wright Solutions
08.2013 - 10.2015
Financial Services Representative
Roper St. Francis Healthcare
05.2011 - 06.2013
Administrative Support
Charles Foster Company
11.2006 - 11.2016
Patient Access Specialist
Ensemble Health Partners
2026 - Current
Bachelor of Science - Organizational Management
Voorhees University