Latashia .R. Mitchell
Irving,TX
Summary
Director of Security with 20 years of experience managing investigations, personnel matters, and sensitive information and intelligence. Leads, maintains, and improves operations and functions of the security department while effectively managing crises in a fast-paced environment. Thorough knowledge of advanced security systems, computerized access control, and security-related legislation and regulation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Security
Iidon Security Associates
Lewisville, TX
06.2023 - Current
- Supervised and trained several security officers at a Class A high-rise building, ensuring they had the tools needed to succeed in their roles.
- Created and approved a schedule in the event of call-offs, vacations, or special events.
- Provided constructive criticism to improve work ethic and growth.
- Counseled ongoing incidents that could potentially affect work performance.
- Scanned and submitted the payroll weekly with discrepancies to the corporate office.
- Communicated with property management daily to gather updates, questions, or concerns about the building rules, duties, and responsibilities.
- Supervised a team of 6 security personnel during the shift.
Customer Service Manager
Walmart
Irving, TX
02.2021 - 06.2023
- Supervised the cart attendants, cashiers, and housekeeping, ensuring the proper operation of the store, and investigating customers' demands and questions from customers.
- Counted and issued money to the cashiers for the customers' purchases.
- Cashed checks, money orders, and money grams. Loaded money on credit or gift cards.
- Submitted Walmart to Walmart payments and paid bills for customers.
- Conducted inventory and price changes on the store's merchandise.
- Solved problems and conflicts with limited supervision.
Security Supervisor
Sunstate's Security
Irving, TX
01.2020 - 06.2023
- Monitored the CCTVs at the security console, looking for any suspicious activity.
- Reviewed and downloaded video surveillance of incidents when requested by property management.
- Responded to emails, work orders, and phone calls.
- Responded to elevator entrapments, to keep the tenants and visitors calm, until the technician arrives.
- Conducted interior, exterior, and garage building tours to deter theft, vandalism, soliciting, and medical emergencies.
- Secured and unsecured doors and turned-on lights inside the vacancies for the building leasing team to tour.
Education
High School -
A Maceo Smith
Dallas05.2024
Skills
- Camera Software, (Readers and Doors)
- Amag Security System, (Dallas Security Systems), (Bravio Security System), and (Honeycomb System
- Work Order System: (Impak), (Angus)
- Microsoft: (Word), (PowerPoint) and (Excel)
- Customer Service
Certification
Non-Commissioned Security License, Expiration August 2027
Languages
English
Full Professional
Awards
Recognition of Bravery & Dedication, Supervisor Development Program
Timeline
Director of Security
Iidon Security Associates
06.2023 - Current
Customer Service Manager
Walmart
02.2021 - 06.2023
Security Supervisor
Sunstate's Security
01.2020 - 06.2023
High School -
A Maceo Smith