LaTaunya Parker
Chicago,IL
Summary
I bring a richly varied background in the medical field, complemented by a proven ability to thrive in fast-paced environments. I excel in training, mentoring, and guiding staff towards exemplary performance levels. Known for my proactive approach and strong initiative, I consistently deliver results and ensure tasks are completed promptly. With a dedicated and open-minded attitude, I will leverage every opportunity to enhance the quality and success of your organization.
Overview
15
15
years of professional experience
Work History
Referrals Specialist
UChicago Medicine Family care Center
Flossmoor, Illinois
05.2022 - Current
- Obtain Authorization for services and secure all required clinical documentation needed for Auth
- Handle phone calls from insurance companies, doctor offices, and internal departments
- Document referrals, communications and other data in Epic with all pertinent information to support the claims
- Facilitates warm transfer so patient can schedule appointment with specialist
- Schedule clinic appointments generated from referral
- Performs telephonic and online authorizations through insurance company for services and benefit eligibility
Financial Counselor/Lead
UChicago Medicine Ingalls Family Care Center
Flossmoor, Illinois
02.2019 - 05.2023
- Assist patients in obtaining financial assistance and in the financial assistance hardship application process
- Create and implement appropriate monthly payment plans and assist financially responsible persons in arranging payments
- Obtain proper signatures on applicable forms
- Meet with patients to discuss insurance issues and cost of treatments outlining their financial obligation
- Monitor and work with registration and patients to collect outstanding co-pay and/or co-insurance payments
- Answers incoming calls from patients, physician offices and other sources related to financial questions
- Work all self-pay accounts for payment
- Staff supervision
- Documents financial counseling process
- Assist with maintaining manuals, logs, and other required documentation
- Performs insurance verification process on all third party payers
- Obtain initial and subsequent pre-authorization for services
- Re-verifies benefits and ensures all insurance, demographic, and eligibility information are obtained
- Conduct hiring process such as interviewing various candidates for open positions
- Training of new staff
- Step in when necessary to perform general reception duties including the registration of patients
Program Assistant
Ingalls Care Center
Crestwood, Illinois
11.2015 - 02.2019
- Manage systems and processes and functions that include recruitment and training of new staff
- Process payroll through the Kronos Database
- Run reports for encounter verifications and billing exception work list
- Performs general reception duties including registration of outpatient services and occupational medicine, telephone message retrieval and routing of calls, update demographic and insurance information, general filing, and maintenance of medical charts
- Schedule appointments, verify insurances and get authorizations from UHS workers compensation for Physical Therapy
- Delivery and self-directed team work
Coordinator of Patient Access
Ingalls Care Center
South Holland, Illinois
11.2014 - 11.2015
- Oversee staff of 10 employees
- Conduct hiring process such as interview various candidates for open positions as well as perform evaluation review for current staff
- Perform audits of accuracy in the registration process and run CQI time stats custom reports
- Run reports for encounter verifications, billing exception work list and patient orders tracking custom reports
- Prepare staff schedules
- Write standard work procedures for staff job descriptions
- Reconcile balances and make daily bank deposits
- Process payroll in Kronos Database
- Step in when necessary to perform general reception duties including the registration of patients, telephone message retrieval and routing of calls, update demographic and insurance information, general filing, and maintenance of medical charts
- Functions as a cooperative and active member of the health care team
Customer Associate
Ingalls Care Center
Crestwood, Illinois
09.2013 - 11.2014
- Performs general reception duties including the registration of patients, telephone message retrieval and routing of calls, schedule appointments for physical therapy, update demographic and insurance information, general filing, and maintenance of medical charts
- Insurance verification and UHS work comp authorizations
- Demonstrates ability to develop others in areas of continuous process improvement, and customer service
Physical Therapy Technician
Ingalls Family Care Center
Calumet City, Illinois
05.2009 - 08.2013
- Assist patients with basic exercises
- Prepare treatment area and clean therapy equipment
- Maintain department logs along with faxing and filing of confidential documents
- Perform ultrasounds and equipment setup for testing
- Prepare itemized billing statement for patient medical records
- Update Sophos Antivirus programs
- Maintain office supplies, and telephone message retrieval and routing of calls
Education
Certificate - Certified Nursing Assistant
Truman College
Chicago, IllinoisHigh School Diploma -
Lincoln Park High School
Chicago, ILSkills
- Referrals Specialist
- Insurance Verification
- Insurance precertification processes
- Outpatient
- Urgent aid
- Occupational medicine
- Scheduling
- Coordinator
- Sorian
- Systoc
- Kronos
- Web PT
- Epic
- Passport
- Clear IQ
- Strong interpersonal skills
- Customer service-expert
- Excellent communication skills
- Typing skills: 40 wpm
- Lead
- Training and mentoring
References
References will be provided upon request.
Timeline
Referrals Specialist
UChicago Medicine Family care Center
05.2022 - Current
Financial Counselor/Lead
UChicago Medicine Ingalls Family Care Center
02.2019 - 05.2023
Program Assistant
Ingalls Care Center
11.2015 - 02.2019
Coordinator of Patient Access
Ingalls Care Center
11.2014 - 11.2015
Customer Associate
Ingalls Care Center
09.2013 - 11.2014
Physical Therapy Technician
Ingalls Family Care Center
05.2009 - 08.2013
Certificate - Certified Nursing Assistant
Truman College
High School Diploma -
Lincoln Park High School
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