Latavia Bush
Lauderhill,FL
Summary
Detail-oriented Remote Non-Phone Customer Support Specialist with extensive experience handling high-volume chat, email, and ticket-based customer service. Skilled in written communication, CRM documentation, and resolving customer issues efficiently. Proven track record of improving response times, managing ticket queues, and maintaining high customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Chat & Email Support Specialist
American Customer Care
Remote
2022 - Current
• Managed 90+ daily chat and email customer inquiries regarding billing, account access, and service issues.
• Maintained 97% customer satisfaction rating through professional written communication.
• Reduced support ticket backlog by 35% through efficient prioritization.
• Documented detailed case notes within CRM platforms for follow-up and resolution.
Non-Phone Customer Support Specialist
Connexion Point
Remote
• Assisted customers with healthcare portal access and benefits questions via chat and support tickets.
• Resolved 80+ daily support cases using CRM ticketing systems.
• Maintained 98% documentation accuracy in patient and account records.
• Collaborated with remote teams to resolve escalated customer issues.
Customer Support Associate
Nations Benefits
Remote
• Handled customer inquiries through email and ticket management systems.
• Improved average response time by 30% through efficient case handling.
• Resolved inquiries efficiently, ensuring customer satisfaction and retention.
• Documented customer interactions in CRM system for tracking and analysis.
Retail Support Specialist
Bealls
Remote
• Managed 60+ daily customer support tickets regarding orders, returns, and account questions.
• Maintained accurate CRM documentation for customer interactions.
• Ensured professional written communication to maintain brand standards.
Education
High School Diploma -
Coconut Creek High School
06-2013
Skills
Chat Support
Email Customer Service
Ticketing Systems
CRM Management
Customer Issue Resolution
Order Processing
Technical Support Assistance
Data Entry
Knowledge Base Navigation
Remote Team Collaboration
Quality Assurance Compliance
Timeline
Chat & Email Support Specialist
American Customer Care
2022 - Current
Non-Phone Customer Support Specialist
Connexion Point
Customer Support Associate
Nations Benefits
Retail Support Specialist
Bealls
High School Diploma -
Coconut Creek High School