Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazmine Willis

Houston

Summary

Detail-oriented and efficient Data Entry Clerk with 5 years- of experience in accurately inputting, verifying, and maintaining large volumes of data. Proficient in utilizing data entry software and tools to ensure data accuracy and integrity. Skilled in organizing records, conducting quality checks, and adhering to strict deadlines. Excellent typing speed and accuracy with a commitment to maintaining confidentiality and upholding data privacy regulations. A team player with strong communication skills, able to collaborate effectively to achieve organizational objectives.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in claims processing with solid understanding of insurance procedures and regulations. Strengths include adept problem-solving skills, high level accuracy and comprehensive knowledge of claims management systems. Noted for consistently improving efficiency and reducing errors in previous roles.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Chat Support Specialist

Elevate PFS
01.2021 - Current
  • Adhere to established quality standards and response time targets for chat support.
  • Recommend relevant products or services based on customer needs and preferences.
  • Handle customer complaints and concerns efficiently and effectively, striving to resolve issues.
  • Escalate complex technical issues to appropriate internal teams for further investigation and resolution.
  • Engage with customers in real-time through chat platforms to address inquiries, provide information about products or services, and assist with troubleshooting issues.

Data Entry Clerk

Sutherland Healthcare Solutions
Houston
08.2019 - 12.2020
  • Inputting various types of data into computer systems or databases accurately and efficiently.
  • Reviewing data for errors, inconsistencies, or missing information and correcting any issues.
  • Organizing and managing electronic and physical records, ensuring they are up-to-date.
  • Sorting, filing, and retrieving documents or data as needed, following established filing systems.
  • Identifying & correcting inaccuracies or inconsistencies in data sets to ensure clean & reliable data.
  • Utilizing data entry software and tools proficiently to enter, manipulate, and manage data efficiently.
  • Reviewed and verified data for accuracy and completeness.
  • Entered patient data accurately into electronic health records system.

Claims Processor

Anthem Inc
06.2016 - 08.2019
  • Review and process medical claims for accuracy, completeness and compliance with payer requirements
  • Verify patient information, insurance coverage and coding accuracy
  • Enter claims data into processing systems and update records as needed
  • Communicate with healthcare providers, insurance carriers and patients to resolve claim issues
  • Identify and flag discrepancies, denials or incomplete documentation for follow-up
  • Ensure adherence to HIPAA regulations and organizational policies
  • Processed claims with attention to detail and accuracy.
  • Reviewed documentation for compliance and completeness.

Education

Bachelor of Science - Computer And Information Systems

University of Houston
Houston, TX
04.2012 - 06.2016

Skills

  • Data Verification
  • Remote Customer Support
  • Software Proficiency (Excel, Google Sheets)
  • Real-Time Communication
  • Technical Proficiency
  • Typing Speed & Accuracy
  • Information Retrieval
  • Proofreading
  • Task Prioritization
  • Process Improvement
  • Innovative Engagement Strategies
  • File Management
  • Analytical Skills
  • Error Detection
  • Data Formatting
  • Knowledge of Keyboard Shortcuts
  • Data Entry Auditing
  • Performance Monitoring
  • Database Management
  • Spreadsheet Management
  • Alphanumeric Data Entry
  • Copying and Pasting
  • Data Entry Automation
  • Quality Assurance
  • Keyboard Proficiency
  • Client Interaction
  • Report Generation
  • Data Analysis
  • Technical issue escalation
  • Product recommendations
  • Chat support

Timeline

Chat Support Specialist

Elevate PFS
01.2021 - Current

Data Entry Clerk

Sutherland Healthcare Solutions
08.2019 - 12.2020

Claims Processor

Anthem Inc
06.2016 - 08.2019

Bachelor of Science - Computer And Information Systems

University of Houston
04.2012 - 06.2016
Jazmine Willis