Faith Pollock
Philadelphia,MS
Summary
Detail-oriented and efficient Data Entry Clerk with 5 years of experience in accurately inputting, verifying, and maintaining large volumes of data. Proficient in utilizing data entry software and tools to ensure data accuracy and integrity. Skilled in organizing records, conducting quality checks, and adhering to strict deadlines. Excellent typing speed and accuracy with a commitment to maintaining confidentiality and upholding data privacy regulations. A team player with strong communication skills, able to collaborate effectively to achieve organizational objectives.
Overview
8
8
years of professional experience
Work History
Chat Support Specialist
McAbee Construction
Tuscaloosa, AL
01.2021 - Current
- Adhere to established quality standards and response time targets for chat support.
- Recommend relevant products or services based on customer needs and preferences.
- Handle customer complaints and concerns efficiently and effectively, striving to resolve issues.
- Engage with customers in real-time through chat platforms to address inquiries, provide information about products or services, and assist with troubleshooting issues.
Data Entry Clerk
Maxxsouth
08.2019 - 12.2020
- Inputting various types of data into computer systems or databases accurately and efficiently.
- Reviewing data for errors, inconsistencies, or missing information and correcting any issues.
- Organizing and managing electronic and physical records, ensuring they are up-to-date.
- Sorting, filing, and retrieving documents or data as needed, following established filing systems.
- Formatting data according to specified guidelines or requirements, such as dates, or text formatting.
- Identifying & correcting inaccuracies or inconsistencies in data sets to ensure clean & reliable data.
- Utilizing data entry software and tools proficiently to enter, manipulate, and manage data efficiently.
Live Chat Operator
Xerox
06.2017 - 07.2019
- Initiated and engage in live chat conversations with website visitors or customers to provide assistance.
- Maintained a professional and courteous demeanor in all interactions with customers.
- Provided support not only through live chat but also through other communication channels.
- Addressed customer concerns, complaints, or technical issues efficiently and effectively.
- Provide constructive feedback and insights to management on process improvements, customer trends.
Education
Associate In Welding -
Delta Technical College
Ridgeland, MS01.2021
Degree -
Philadelphia High School
Philadelphia, MS05.2000
Skills
- Data Verification
- Remote Customer Support
- Software Proficiency (Excel, Google Sheets)
- Real-Time Communication
- Technical Proficiency
- Typing Speed & Accuracy
- Information Retrieval
- Proofreading
- Task Prioritization
- Process Improvement
- Innovative Engagement Strategies
- File Management
- Analytical Skills
- Error Detection
- Data Formatting
- Knowledge of Keyboard Shortcuts
- Data Entry Auditing
- Performance Monitoring
- Database Management
- Spreadsheet Management
- Alphanumeric Data Entry
- Copying and Pasting
- Data Entry Automation
- Quality Assurance
- Keyboard Proficiency
- Client Interaction
- Report Generation
- Data Analysis
Timeline
Chat Support Specialist
McAbee Construction
01.2021 - Current
Data Entry Clerk
Maxxsouth
08.2019 - 12.2020
Live Chat Operator
Xerox
06.2017 - 07.2019
Associate In Welding -
Delta Technical College
Degree -
Philadelphia High School