LATAVIA DONALDSON-JACKSON
Brooklyn,NY
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant to the CFO
Fund for Public Health/DOHMH
10.2024 - Current
- Assist with the DC office's day-to-day operations and provide general administrative support, including printing, filing, document management, technological support, and managing incoming correspondence.
- Manage internal communications on behalf of the DC, including preparing newsletters, presentations, and other correspondence. Represent the DC’s office in meetings, as assigned.
- Executed planning and management of monthly special events.
- Plan and manage travel for the DC.
- Manage the onboarding and acclimation of new hires.
- Maintain confidentiality.
- Used various softwares to create presentations, reports and spreadsheets.
Lead Patient Care Coordinator
American Infusion Centers
11.2023 - 10.2024
- Protected patient data through the diligent application of HIPAA standards.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Handled prior authorization requests and billing documentation.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Executive Administrative Assistant
Maimonides Medical Center
11.2022 - 11.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized and updated schedules for 10 executives
- Used software to coordinate meetings, appointments and tasks senior executives
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Implemented new quality assurance and customer service standards
- Estimated financial requirements of new projects
- Oversaw the planning of special events and managed vendor payment processes.
- Led initiatives for event organization and ensured timely vendor payments.
- Handled the onboarding process of all new incoming clinicians.
Patient Experience Manager
Mindful Care Inc
06.2021 - 11.2022
- Motivated and supervised 30 Patient care coordinators and operational associates in delivering quality patient care
- Recruited, hired, and coached employees to offer high-quality, cost-effective care to all patients
- Spearheaded and implemented new projects to expand scope of engagement
- Received and responded to patient requests via letters, emails, telephone calls and in-person interactions
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Team Lead/Patient Care Coordinator
ModernMD Urgent Care
01.2020 - 06.2021
- Supervised team of 18 patient care coordinators, 8 Medical assistants, and 2 radiologist technicians
- Orchestrated event planning initiatives to enhance community engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Completes fees and services appropriately on new admissions, changes, or additions to therapy on ongoing patients
- Effectively communicates referrals and patient information to all departments
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Medical Receptionist
Park Slope Center for Mental Health
10.2018 - 01.2020
- Managed multi-line phone system and pleasantly greeted patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Bachelor of Science - Bio behavioral Health, Health Policy Administration
Penn State University
Altoona, PA05.2019
High School Diploma -
Brooklyn Community Arts and Media High School
Brooklyn, NY06.2013
Skills
- Master Calendar Management
- Referral Verification
- Software Applications
- Quality Control
- Event Planning
- Vendor Relations
- Financial Records
- Executive support
- Office administration
- Document preparation
Timeline
Administrative Assistant to the CFO
Fund for Public Health/DOHMH
10.2024 - Current
Lead Patient Care Coordinator
American Infusion Centers
11.2023 - 10.2024
Executive Administrative Assistant
Maimonides Medical Center
11.2022 - 11.2023
Patient Experience Manager
Mindful Care Inc
06.2021 - 11.2022
Team Lead/Patient Care Coordinator
ModernMD Urgent Care
01.2020 - 06.2021
Medical Receptionist
Park Slope Center for Mental Health
10.2018 - 01.2020
Bachelor of Science - Bio behavioral Health, Health Policy Administration
Penn State University
High School Diploma -
Brooklyn Community Arts and Media High School