LaTaya Reddick
Staten Island
Summary
Dedicated and Highly motivated Customer Service Representative with over 3 years of knowledge and experience. Proven ability to establish and maintain excellent communication and relationships with clients. At the same time, delivering effective solutions for the client's needs and or dilemmas.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
A.F. Bennett Salon and Wellness Spa
02.2023 - Current
- Calling to Confirm appointments and packages and pre-book the next appointments while checking out every client
- Checking the company's email for online requests
- Provided recommendations for Retail Products based on client concerns this helped develop a higher increase in retail sales
- Prepared Complimentary Drinks for guests upon arrival
- Collaborated with a team of coordinators monthly to provide new and effective ideas for clients with different needs and preferences to ensure a genuine, unique, and inclusive experience.
- Acurately counted all of the cash/credit payments and gift cards applied for services at At the end of every shift counted and closed all cash tills
Customer Service Representative
EZPASS NY
09.2019 - 01.2023
- Manage customer inquiries in a timely and efficient manner utilizing multiple channels including Inbound phone calls, and CRM software
- Quickly triaged over 80 100 + incoming calls daily and escalated calls when necessary
- Assisted users with EZPASS account inquiries such as general questions, data entry, disputing toll bills and violations
- Resolved an average of nearly 500 inquiries every week while meeting all performance milestones for speed and accuracy
Sales Associate
MACY'S
04.2017 - 07.2019
- Resolved customer issues by answering product knowledge questions while staying up to date with product changes
- Collaborated with other team members to ensure full customer support on the sales floor, which contributed to a 13% increase in Macy's Credit Card Sign-ups
- Developed, built, and maintained customer relationships to maximize the shopper's experience, leading to recognition for an increase in sales and satisfaction surveys
Education
High School Diploma -
Susan E. Wagner High School
Staten Island, NY06-2013
Skills
- Customer Service
- Data Entry
- Technical Support
- Troubleshooting
- Conflict Resolution
- Retail Sales
- CRM software
References
- Sarai Favors, Former Co-Worker, (347) 654-3605
- Nikkia Robinson, Former Supervisor, (347) 614-6360
Timeline
Front Desk Coordinator
A.F. Bennett Salon and Wellness Spa
02.2023 - Current
Customer Service Representative
EZPASS NY
09.2019 - 01.2023
Sales Associate
MACY'S
04.2017 - 07.2019
High School Diploma -
Susan E. Wagner High School