Latayo Clarke
Phoenix,AZ
Summary
I volunteered with the Kari Lake Campaign helping voters on Election Day at the polls, and am an Ahwatukee resident. In my current role, I use excellent communication and critical thinking to creatively resolve issues.
In addition, I am results-driven and am an expert in building professional working relationships with internal and external customers alike. I also have a proven ability to lead projects and collaborate across teams to drive efficiency and value.
Overview
10
10
years of professional experience
Work History
Sr. Analyst
VZW
06.2022 - Current
- Implement processes and system changes to ultimately create more value and a better customer experience.
- Enhance security protocols already in place used by a specific client niche. We also provide this segment of customer with 24/7 concierge service.
- Manage case work and projects from beginning to end, consistently meeting department deadlines.
- Collaborate with other internal teams to accomplish company goals.
Analyst
VZW
03.2015 - 06.2022
- Used de-escalation strategies to resolve customer complaints, with a focus on maintaining customer loyalty and satisfaction.
- Created personalized solutions for external customers that reduced that reduced department churn rate by 90 percent.
- Lead team connect discussions sharing hot topics and provided training.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Master of Arts - Education
University of Phoenix
Tempe, AZ08-2008
Master of Science - Operations Management
Northern Illinois University
Dekalb, IL08-1999
Skills
- Client management
- Client relationship management
- Data analysis
- Google Drive
Recognition Reward June 2025
Awarded with a certificate and gift reward for enrolling a large account.
Timeline
Sr. Analyst
VZW
06.2022 - Current
Analyst
VZW
03.2015 - 06.2022
Master of Arts - Education
University of Phoenix
Master of Science - Operations Management
Northern Illinois University
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