Summary
Overview
Work History
Education
Skills
Languages
Erp Systems
Timeline
Generic
Paula Cortes Arbenz

Paula Cortes Arbenz

Heredia

Summary

I'm a motivated and adaptable professional who thrives on learning, staying productive, and creating efficient, well-organized solutions. With a strong sense of responsibility, a collaborative mindset, and a focus on continuous improvement, I bring both structure and harmony to the team.


Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.

Overview

6
6
years of professional experience

Work History

Sr. Analyst

Stryker
03.2022 - Current
  • Ensures compliance with KPIs, consistently meeting or exceeding SLA targets.
  • Manages month-end close activities, including reconciliations and coordination with other divisions.
  • Prepares journal entry documentation and collaborates with other Invoice-to-Cash teams across the company to resolve discrepancies and drive process improvements.
  • Performs pre-closing activities to anticipate and address potential issues during the month-end close.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Analyst

Stryker
03.2021 - 03.2022
  • Process migration from USA to CR, payment application, credit card processing, resolution of payment discrepancies.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Responsible for managing Intercompany Cash Application, including clearing of offsets and corrections.

Clerk

Stryker
01.2020 - 03.2021
  • Daily processing of payments, credit card charges, reports, and their reconciliations.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Clerk

DHL
09.2019 - 12.2019
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Apply daily cash received and reconciliations.
  • Input data into spreadsheets and databases.

Call Center Representative

Snap Finance
01.2019 - 09.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor - Customs Administration

University Castro Carazo
01.2023

LSS, Yellow Belt Certificated - undefined

Stryker
01.2024

High School Diploma -

Saint John
Costa Rica
12-2008

Skills

  • Client management
  • Client relationship management
  • Data analysis
  • Performance monitoring
  • Report preparation
  • Stakeholder communication
  • MS Excel
  • Account reconciliation
  • Finance

Languages

English
Spanish

Erp Systems

  • SAP
  • JDE
  • Expandable

Timeline

Sr. Analyst

Stryker
03.2022 - Current

Analyst

Stryker
03.2021 - 03.2022

Clerk

Stryker
01.2020 - 03.2021

Clerk

DHL
09.2019 - 12.2019

Call Center Representative

Snap Finance
01.2019 - 09.2019

LSS, Yellow Belt Certificated - undefined

Stryker

Bachelor - Customs Administration

University Castro Carazo

High School Diploma -

Saint John

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