LaTeasa Shelley
Kathleen,GA
Summary
Industrial professional with strong managerial and administrative background seeking to utilize good strategic vision. Experience in supporting business needs by building and implementing sophisticated plans with a proven track record. Expertly successful in delivering full plan implementations to tight time scales and within budget by being self-driven and self-reliant. Consistent focus on management by using collaborative approach with good interpersonal skills to engage, motivate and encourage others through change.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Aspen Dental
Warner Robins, GA
02.2024 - Current
- Coordinated office activities to enhance operational efficiency and streamline workflows.
- Managed scheduling and logistics for patient appointments, optimizing daily operations.
- Led initiatives to enhance patient experience, developing strategies that fostered customer satisfaction and loyalty.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Daycare Assistant Teacher
Stepping Stones Daycare
Byron, GA
09.2022 - Current
- Kept class space organized, clean and learning-focused for optimal student development.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Related well to parents and kept each informed about new daycare activities or behavioral concerns.
- Enhanced student learning by teaching foundational skills in letter, number and color recognition.
- Read aloud and played alphabet games to encourage early literacy.
- Conducted reading classes for children to build foundational knowledge.
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
Claims Adjuster
AllState
Macon, GA
02.2017 - 11.2020
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated questionable claims to determine payment authorization.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Completed required investigations on referred files within established timeframes.
- Conducted witness interviews to assist claim information gathering process.
- Gathered information from various third parties to determine claim acceptability.
Solutions Specialist
Verizon Wireless
Warner Robins, GA
04.2014 - 09.2016
- Responsible for monthly, weekly, and daily goals for sales associates
- Model excellent customer service
- Improved store customer base and community involvement by 15% year over year
- Providing the highest levels of professionalism and courtesy to all customers
- Energize not only our customers at our Retail Stores but also our own sales team
- Responsible for training new sales associates
- Handle inquires and escalations from customers
- Plan events and functions with the community.
Assistant Manager
Walgreens
Warner Robins, GA
11.2010 - 04.2014
- Supervise staff and monitor sales reports in order to efficiently manage store goals and behaviors
- Plan and manage store initiatives aimed at driving sales on a weekly and monthly basis
- Create schedules for management and store associates
- Worked to foster a development-oriented culture by conducting weekly commission coaching
- Maintain metrics, reports, process documentation, and customer service logs
- Develop and monitor performance measurement systems
- Responsible for monitoring and improvement of employee selling techniques
- Partner with store representatives for a one-on-one analysis of improvement areas, selling efficiency and goal expectations.
Merchandiser
Macy’s
Macon, Ga
01.2010 - 11.2010
- Responsible for ensuring that products and brands are represented effectively to create a positive customer experience in a retail environment
- Ensuring each area of the store is stocked, rotated, clean, and looking its best
- Managing stock availability throughout the supply chain from vendors to stores
- Received inventory and helped maintain visual standards of the sales floor
- Produce layout plans for stores and maintain store shelves and inventory
- Monitor stock movement and consider markdowns, promotions, and price changes.
Education
Bachelor of Science - Marketing
Albany State University
Albany, Ga01-2010
Skills
- Building Alliances & Partnerships
- Sales Team Building & Leadership
- New Product Technology Launches
- Small Business Account Relationship Management
- Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Access)
- Leadership / Management Skills
- Analytical/
- Research Skills
- Computer/
- Technical Literacy
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Clerical support
- Scheduling
- Employee supervision
- Employee training
Timeline
Office Manager
Aspen Dental
02.2024 - Current
Daycare Assistant Teacher
Stepping Stones Daycare
09.2022 - Current
Claims Adjuster
AllState
02.2017 - 11.2020
Solutions Specialist
Verizon Wireless
04.2014 - 09.2016
Assistant Manager
Walgreens
11.2010 - 04.2014
Merchandiser
Macy’s
01.2010 - 11.2010
Bachelor of Science - Marketing
Albany State University
References
Kirsten Moore 478-335-1170
Erica Billings 478-919-7836
Michael Martin 478-338-2241
Latoria Merriweather 478-714-9477
Interests
RECOGNITION , Nominated in Verizon Wireless leadership program Women on The Way. AFFILIATION Ronald McDonald House- Volunteer Habitat for Humanity- Volunteer Macon Rescue Mission- Volunteer