Latease Wiggins

Proactively investigating claims, applying coverage from the policy, accurately documenting the claim file, and paying what is owed

• Primarily answering inbound calls and making outbound calls to resolve the claim in a fast-paced call center environment
• Received Attorney demands and company subrogation demands. Followed state laws in all jurisdictions.
• Demonstrated proficiency in fraud handling by conducting thorough investigations of claims using ISO, Accurint, and Lexus Nexus along with other related sites.

• Evaluated and settled complex insurance claims in strict timeframes.

• Evaluated coverage, liability and damages and investigated suspicious claims.
• Implemented strategies to minimize litigation risks, collaborating closely with defense attorneys when necessary.
• Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
• Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
• Improved claim resolution times by efficiently managing a caseload of 80-100 bodily injury claims.

• Evaluated insurance policies and analyzed damages to determine applicable coverage.
• Reviewed police reports, obtained recorded interviews with witnesses and claimants to gather facts and information also physical property damage to determine extent of liability.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers.
• Skilled at working independently and collaboratively in a team environment.
• Negotiated with claimants and presented settlement offers.

• Established and reported new Collision, Comprehensive, and Homeowners claims through over 100 calls made and received daily to Policy holders and claimants.
• Demonstrated excellent customer service skills through effective communication and active listening, facilitating the progression of claims for policyholders and claimants
• Reviewed insurance policies to analyze coverage levels and deductibles, ensuring accurate assessment of claim approvals and denials.