Latecia Ward
Saint Louis
Summary
Dynamic and results-driven professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and the ability to learn new systems quickly. Committed to delivering high-quality work, supporting team success, and contributing to long-term organizational growth.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Judevine Center
St . Louis
01 2026 - Current
- document obersvations regarding behavior
- communicate with families and administrative staff
- work with adults who have different abilities
- use technology such as microsoft and google
REHABILITATION TECHNICIAN
Aegis Therapies
01 2023 - 12 2024
- Operated therapeutic equipment to support patient recovery and improve outcomes.
- Protected patient confidentiality and maintained accurate records in full HIPAA compliance.
- Collaborated with team members to ensure smooth, efficient daily operations.
- Educated patients and families on home exercises to support recovery.
- Provided administrative support to maintain efficient rehabilitation facility workflow.
SERVICE COORDINATOR
Numotion
08.2021 - 12.2022
- Built strong client relationships through regular follow-ups and clear communication on service updates.
- Assessed customer needs and delivered effective solutions to meet their expectations.
- Managed high volumes of requests, ensuring timely, accurate service delivery.
- Resolved customer issues to improve satisfaction and strengthen loyalty.
- Coordinated referrals and appointments with service providers and ensured follow-through.
- Addressed service concerns promptly, restoring client confidence and preventing loss of business.
PRIVATE CAREGIVER
Private Duty
08.2020 - 08.2021
- Assisted clients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity, confidence, and overall well-being.
- Supported clients with daily living activities, helping them maintain independence and improve quality of life.
- Provided compassionate, attentive care to enhance comfort and create a safe, supportive environment.
REHABILITATION TECHNICIAN
Crystal Creek
08 2019 - 08 2020
- Answered calls and handled light clerical tasks to support smooth daily operations and program efficiency.
- Prepared and organized equipment for therapy sessions, improving workflow and treatment readiness.
- Educated patients and families on home exercise programs, ensuring understanding and supporting continued recovery.
- Communicated clearly and professionally when explaining complex information to patients and caregivers.
- Monitored patient progress and promptly reported changes to therapists to support effective treatment planning.
- Collaborated with team members to maintain a positive, efficient work environment.
- Coordinated with health and community partners to expedite services for new and existing clients.
Education
Diploma - Early Childhood Edu
North Technical HS
08.2020
Skills
- able to learn any new software
- medical terminology experience
- experienced using office equipment
- experienced collecting personal information
- experienced with verifications and authorizations processes
- EHR experience
- collecting payments experience
Timeline
SERVICE COORDINATOR
Numotion
08.2021 - 12.2022
PRIVATE CAREGIVER
Private Duty
08.2020 - 08.2021
Registered Behavior Technician
Judevine Center
01 2026 - Current
REHABILITATION TECHNICIAN
Aegis Therapies
01 2023 - 12 2024
REHABILITATION TECHNICIAN
Crystal Creek
08 2019 - 08 2020
Diploma - Early Childhood Edu
North Technical HS