LATEEF AMBALI
Hyattsville,MD
Summary
Information Science student at the University of Maryland, College Park with experience in technical sales, customer service, entrepreneurship, and programming. Skilled in communication, relationship building, Python, JavaScript, and problem-solving, with a proven record of generating over $100K in revenue through an independently operated sneaker resale business. Passionate about B2B sales, business development, AI, and technology-driven business solutions.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
Maryland Parks and Recreation
- Assisted customers, managed cashier operations, and maintained positive customer experiences.
- Supervised pool maintenance operations and monitored chemical pH levels.
Home Theater Sales Team
Best Buy
- Consulted customers to identify needs and recommended tailored home theater and technology solutions.
- Provided installation guidance and technical recommendations while supporting sales goals and customer satisfaction.
Founder & Operator
01.2021 - Current
- Generated over $100K in revenue within two years through online marketplace sales.
- Developed pricing strategies, inventory management systems, and customer acquisition channels.
- Built long-term customer relationships and drove repeat sales via direct communication and online outreach.
- Sneaker Resale Business
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park12-2026
Associate Degree - General Education
Prince George's Community College
Career and Technical Education Program
Bladensburg High School
Skills
- Programming: Python, JavaScript
- Business & Sales: Customer Service, Relationship Building, Sales Communication, Persuasion
- Technical: CAD, Electrical Wiring, Technical Troubleshooting
- Professional: Problem Solving, Organization, Team Collaboration, Written Communication
- Entrepreneurship: Inventory Management, Customer Acquisition, Pricing Strategy
- Design & Branding: Brand Visual Identity, Typography, Photography, Copywriting, UX/UI Principles
- Conflict resolution
- Digital Marketing: SEMrush, Google Trends, SEO Strategy, Metadata Optimization, A/B Testing, CRO, Email Flows
- Customer support
- Listening skills
- Analytical thinking
- Data management
Certification
AI Professional Skills Certification – The Global Career Accelerator, Ecommerce Marketing Certification – The Global Career Accelerator, Customer Acquisition – The Global Career Accelerator, Intercultural Skills Certification – The Global Career Accelerator, Python Certification, JavaScript Certification, Computer-Aided Design (CAD) Certification
Timeline
Founder & Operator
01.2021 - Current
Career and Technical Education Program
Bladensburg High School
Home Theater Sales Team
Best Buy
Customer Service Representative
Maryland Parks and Recreation
Bachelor of Science - Information Science
University of Maryland, College Park
Associate Degree - General Education
Prince George's Community College