Lateef Muhammad
Newark
Summary
Goal-driven Service Manager offering over 7 plus years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fleet Maintenance Manager
Hunter Truck Sales & Services
03.2025 - Current
- Managed scheduling and maintenance for fleet vehicles, ensuring optimal operational readiness.
- Conducted regular inspections and diagnostics to identify mechanical issues promptly.
- Coordinated with vendors for parts sourcing, enhancing efficiency in repair processes.
- Developed preventive maintenance plans, reducing unexpected vehicle downtime significantly.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
Service Manager
Ascendance Truck
11.2023 - Current
- Manage International Truck Dealership for the last 5 years and 10 months. I over see 16 technicians and an office staff of 4 service writers and RO closer. I also direct all aspects of Service Department, including supervision of personnel, coordinating training programs, and providing service expertise as needed on the shop floor. Ensure technicians diagnose and repair trucks as needed to return trucks back to customer's than they came in. Implement overall company goals by leading personnel in office administration, in service department. I also travel to other branches to analyze service workflow and address specific needs, as well as attend company meetings and trainings as needed.
- Hunter Truck Sales and service: B-A level technician from Oct 2006 to July 2018, As a diesel tech my daily duties were diagnose and repair truck trucks from jobs as simple as PM services to replacing clutches, rears, axles rebuilding engines, and troubleshooting and repairing engine issues. while performing these repairs I also worked with helping the service office by scheduling repairs into shop and billing customers for repairs completed.
- Bentley Truck Leasing - B-level technician from April 2004- September 2006, As a B-level are consistent with the duties such as diagnose and repair truck by doing PM services to replacing clutches, rears, axles rebuilding engines, and troubleshooting and repairing engine issues.
Education
High School Diploma -
Camden High School
Camden, NJ06-1995
Skills
- Work Planning and Prioritization
- Multiple Priorities Management
- Relationship Building
- New Employee Hiring
- Performance Evaluations
- Workplace Safety
- Shift Scheduling
- Staff Supervision
- Customer Service Management
- Employee Training and Development
- Customer Service
- Goal Setting
- Budget Control
- Trustworthy and Honest
- Problem-Solving
- Workflow Management
- Crew Leadership
- Technical Troubleshooting
- Office Administration
- Heavy Equipment Operation
- Coaching and Mentoring
- Upselling
- Service Scheduling
Affiliations
- I am out going and love to be with friends and family, I love to travel and see new places. I like creating and building new things such as making t-shirts and fixing and restoring cars.
Certification
- I hold several certification while being a technician and as a service manager. my certification range in Eaton, transmission rebuilds and repairs, Paccar MX engines, Peterbilt, Freightliner, International, Bendix, Meritor Wabco, and management training through Hunter Truck and Ascendance Truck Services.
Timeline
Fleet Maintenance Manager
Hunter Truck Sales & Services
03.2025 - Current
Service Manager
Ascendance Truck
11.2023 - Current
High School Diploma -
Camden High School
References
References available upon request.
Education and Training
other