Lateefa Davis
Vallejo,CA
Summary
Highly organized, professional with superior goal setting, decision making and problem solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach all while understanding and executing internal support. Patient and empathetic Lead Officer with extensive background in conflict resolution and customer care.
Overview
19
19
years of professional experience
Work History
Police Administrative Specialist
Bart Police Department
01.2023 - Current
- Process Bench and Ramey Warrants
- Submit traffic and non traffic citations
- Upload confidential Police files into databases
- Answer heavy volume of civilian calls, assist with report request.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled incoming and outgoing mail.
- Handled correspondence and tracked records to foster office efficiency.
- Produced highly accurate internal memorandums.
- Complete UCR reports
- Sealing and expunging California Police records
Criminal Investigations Community Service Officer
Bart Police Department
09.2020 - 01.2023
- Investigating Missing Persons cases that do not involve suspicious circumstances or potential foul play
- Completion of supplemental reports, as needed, to assist Detectives with criminal investigations
- Transportation of files and evidence to the District Attorneys offices and courthouses
- Responding to crime scenes, suicides, death investigations, accidents and and other incidents requiring technical documentation,photography, evidence collection and evidence processing.
- Entering Data into National Transit Data Base
- Assist with administrative duties filing and record keeping
- Assist with vehicle-fleet, Evidence Van maintenance and equipment.
Transit Ambassador
Bart Police Department
01.2020 - 09.2020
- Rides BART trains on specified lines at designated times to monitor activities.
- Interacts and engages with BART personnel , the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
- Observe and report any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
- Assist in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as needed.
- Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor
Community Service Officer
Bart Police Department
06.2019 - 01.2023
- Issues citations and/or warning for parking violations; Operates parking control machines and examines parking control machine records.
- Monitors closed-circuit television; Conducts periodic patrols sweeps of parking facilities and structures on foot or by vehicle.
- Answers questions and respond to complaints and requests for service and referrals from the public, other agencies and District departments.
- Advises patrons and community organizations on crime prevention programs.
- Deals effectively with hostile and uncooperative people; Reports situations requiring Police or emergency assistance to Police dispatch and Sergeant.
Administrative Lead Officer
Securitas Security Services USA
02.2009 - 03.2017
- Enhanced customer service and communication skills
- Interview healthcare patients and employees to complete incident reports in a timely manner.
- Investigated and resolved employee, member, visitors, and patients inquiries in a timely and empathetic manner.
- Ensured superior customer experience by addressing employees, members, visitors and patient concerns, demonstrating empathy and resolving problems on the spot.
- Answered an average of 55 calls per day by addressing employee, members, visitors and patients inquiries, solving problems and providing customer service to Kaiser health care employees, and contracted employees.
- Perform administrative functions by handling a heavy flow of paperwork and cooperated with the manager regarding daily shift reports.
- Handle incident report processing , record keeping, filing, compilation of data for reports and tracking statistics. input scheduling /payroll data into automated resource system and verify associate hours worked.
- Proper handling of routine and emergency incidents detrimental to the security and safety of the facility, patients, staff and employees.
- Research and responds to escalations and inquiries referred by HR professionals.
- Maintain composure when under conditions of urgency and in high pressure situations.
Lead Emergency Department Specialist
Inter-Con Security Systems, Inc.
07.2005 - 02.2009
- Provide lead direction at assigned Kaiser Hospital site; Acts to ensure that post position orders are followed, that established rounds are being completed, and that adequate reports are being filed.
- Assist in training of security Officers and review of post orders.
- Prepares daily payroll time-sheets and forward along with daily activity reports to account Manager.
- Proper handling of routine and emergency incidents detrimental to the security and safety of the facility, patients, staff and employees.
- Effectively communicated with and supported administration with security safety issues and concerns on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the Account Manager regarding daily shift reports.
- Ability to identify root cause and conduct analysis.
- Ability to prioritize, problem solve and apply critical thinking to task and complete them with minimal supervision.
Education
Legal Studies
Merritt Community College Campus
Oakland, CAAdministration of Justice
Contra Costa College
San Pablo, CAPOST - Advanced Crime Scene Investigations
Certification
08.2022
Department Of Justice - Missing And Unidentified Persons Investigations
Certification
Sacramento, CA08.2022
POST - Crime Scene Investigations
Certification
09.2020
POST - 832 Level 1 Arrest And Firearms Course
Certification
05.2005
Skills
- Knowledge of Microsoft office products/programs
- Time management
- Excellent customer service skills
- Self-motivated
- MS Outlook, Excel, PowerPoint,
- Conflict resolution,
- Training and Development
- Extremely organized
- Strong written and verbal communication skills
Timeline
Police Administrative Specialist
Bart Police Department
01.2023 - Current
Criminal Investigations Community Service Officer
Bart Police Department
09.2020 - 01.2023
Transit Ambassador
Bart Police Department
01.2020 - 09.2020
Community Service Officer
Bart Police Department
06.2019 - 01.2023
Administrative Lead Officer
Securitas Security Services USA
02.2009 - 03.2017
Lead Emergency Department Specialist
Inter-Con Security Systems, Inc.
07.2005 - 02.2009
Legal Studies
Merritt Community College Campus
Administration of Justice
Contra Costa College
POST - Advanced Crime Scene Investigations
Certification
Department Of Justice - Missing And Unidentified Persons Investigations
Certification
POST - Crime Scene Investigations
Certification
POST - 832 Level 1 Arrest And Firearms Course
Certification
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