Lateefah Singleton
Newberry,SC
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 4 years of insurance experience. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative
EyeMed Vision Care
08.2021 - 01.2024
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Customer Service Advisor
TTEC
11.2018 - 04.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
Nursing Assistant
White Oak Manor Nursing Home
10.2016 - 06.2018
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
Education
High School Diploma -
Newberry High School
Newberry, SC06.2014
Skills
- Call Management
- Account updating
- Report Generation
- Complaint resolution
- Microsoft Excel
- Decision-Making
- Claims Investigation
- Conflict Resolution
- Time Management
- Insurance Claims Review
- Microsoft Office
- Customer Service
Certification
- Licensed Insurance Producer
Timeline
Claims Representative
EyeMed Vision Care
08.2021 - 01.2024
Customer Service Advisor
TTEC
11.2018 - 04.2021
Nursing Assistant
White Oak Manor Nursing Home
10.2016 - 06.2018
High School Diploma -
Newberry High School
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