Natasha Nickerson
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Representative
GEICO, Government Employees Insurance
Indianapolis, IN
01.2020 - 04.2024
- Verified details with policyholders and requested additional information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Conducted thorough investigations of claims by reviewing documents, interviewing involved parties, and consulting with experts.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Customer Service Representative
GEICO, Government Employees Insurance
Indianapolis, IN
10.2015 - 01.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
Education
High School Diploma -
Centennial High School
Illinois06-1994
Some College (No Degree) - Nursing
Parkland College
Champaign, ILSome College (No Degree) - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Coverage Determination
- Team Collaboration
- Conflict Resolution
- File Management
- Policy Knowledge
- Insurance Claims Review
- Claims Investigation
- Accident review
- Call Management
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Information Security
- Customer Relationship Management (CRM)
Accomplishments
- Certificates of achievement for attendance, merit, received the Chairman's Club Award for excellent results in my position.
Certification
- Obtained insurance licenses for several states
Affiliations
- I love to read, learning to play chess, studying herbalism.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Representative
GEICO, Government Employees Insurance
01.2020 - 04.2024
Customer Service Representative
GEICO, Government Employees Insurance
10.2015 - 01.2020
High School Diploma -
Centennial High School
Some College (No Degree) - Nursing
Parkland College
Some College (No Degree) - General Studies
Ivy Tech Community College of Indiana
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