Lateefah Walls
Dayton
Summary
Dynamic and results-oriented Customer Service Specialist with proven success in both remote and on-site environments. Skilled in handling high-volume inquiries, complex issue resolution, and order management using CRM and ERP systems. Adept at improving workflows, mentoring peers, and consistently exceeding customer satisfaction goals. Committed to delivering clear, efficient, and empathetic service in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staff Associate III (Remote)
ETS via Adecco
Princeton
03.2025 - 06.2025
- Resolved escalated registration and technical issues with precision and care.
- Documented customer interactions and improved internal knowledge base.
- Supported workflow improvements and mentored teammates.
CSR Disabilities Specialist
ETS via Adecco
Ewing
02.2024 - 06.2024
- Provided accurate, compassionate support to examinees with testing accommodations.
- Collaborated with multiple departments to resolve access and scheduling issues.
- Improved turnaround on documentation and service coordination.
Online Ordering CSR
Bradford Warehouse
Houston
07.2022 - 12.2023
- Managed online order issues, ensuring timely resolution and high satisfaction.
- Guided product recommendations and order tracking for customers.
- Created and shared troubleshooting resources with team, reducing issue times.
CSR & Logistics Representative
US Logistic Solutions
Humble
09.2020 - 05.2021
- Resolved order discrepancies and inventory conflicts.
- Improved shipping workflows and data entry accuracy.
- Decreased fulfillment delays through optimized coordination.
Housing Office Assistant
Menlo Manor
Edison
02.2018 - 07.2020
- Assisted tenants with housing requests and lease paperwork.
- Coordinated inspections and maintenance requests with urgency.
- Helped cultivate a positive, responsive housing environment.
Education
Certification in Medical Billing & Coding -
DeVry University
Chicago Loop10.2026
Skills
- Customer Service (Remote & On-Site)
- Order Entry & Fulfillment
- Problem Resolution & Escalation Management
- CRM/ERP Tools: Salesforce, SAP, Oracle
- Data Entry & Administrative Support
- Logistics & Inventory Tracking
- Communication & Collaboration
- Workflow Optimization
- Multi-Channel Support (Phone, Email, Chat)
Certification
- Customer Service Fundamentals (IT), Present
- CPR & First Aid Certified, Present
Technical Skills And Tools
- Salesforce
- SAP
- Oracle
- EDI
- Workday
- QuickBooks
- Microsoft Office Suite (Excel, Word, Outlook, Access, PowerPoint, Publisher)
- Google Suite
- Foxware
- Tableau
- HRIS
- Magento
- ATS
- SoftPak
- Microsoft Dynamics GP/NAV
- SQL
- SellerCloud
- Warehouse Management Systems
- VSR
- DMF
- OEM
- Adobe Photoshop
- Power BI
Timeline
Staff Associate III (Remote)
ETS via Adecco
03.2025 - 06.2025
CSR Disabilities Specialist
ETS via Adecco
02.2024 - 06.2024
Online Ordering CSR
Bradford Warehouse
07.2022 - 12.2023
CSR & Logistics Representative
US Logistic Solutions
09.2020 - 05.2021
Housing Office Assistant
Menlo Manor
02.2018 - 07.2020
Certification in Medical Billing & Coding -
DeVry University