Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ericka Ramirez Reta

Houston,TX

Summary

Dedicated and bilingual healthcare and customer service professional with over 5 years of experience in administrative support, patient services, and call center operations. Adept at multitasking, delivering compassionate support, and ensuring efficient office operations. Thrives under pressure with a warm, optimistic attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Care Management Support Assistance I, II, III Remote

Humana
12.2020 - Current
  • - Provide non-clinical support to Medicare members, assessing needs and guiding them toward proper healthcare-resources.
  • - Document patient information accurately, including medical histories and insurance data.
  • - Handle high volumes of inbound/outbound calls to communicate health plans and care information.
  • - Perform advanced administrative duties with a focus on independent problem-solving and member advocacy.

Medical Assistant - Front Desk

Houston Medical Group
11.2019 - 08.2020
  • - Managed patient intake, scheduled appointments, and processed insurance documentation.
  • - Conducted initial patient evaluations (vitals, weight, blood pressure) and ensured accurate data entry.
  • - Maintained exam room sanitation and assisted in prescription submissions and lab prep.

Jewelry Sales Associate

Elan
05.2019 - 10.2019
  • - Delivered personalized service to meet customer needs, utilizing bilingual skills to assist Spanish-speaking clients.
  • - Processed transactions, monitored inventory, and maintained a professional showroom.
  • - Resolved customer issues with empathy and professionalism.

Medical Assistant

Donald C. Young
04.2018 - 10.2018
  • - Assisted with patient care, including intake, documentation, and lab preparations.
  • - Managed scheduling, sample collections, and maintained organized exam environments.
  • - Supported patient education on procedures and prescriptions.

Barista

Starbucks at Target
09.2015 - 04.2018
  • - Delivered high-quality service and beverages in a fast-paced setting.
  • - Trained new team members and ensured adherence to cleanliness and safety standards.
  • - Created engaging customer experiences and daily menu artwork displays.

Education

Certified Medical Assistant - Medical Assistant

The College of Health Care Professions
Houston, TX
03.2018

High School Diploma - undefined

John H. Reagan High School
Houston, TX
05.2015

Skills

  • - Fluent in English & Spanish
  • - Outstanding Customer Service
  • - HIPAA Compliance
  • - Inbound/Outbound Call Handling
  • - Microsoft Office: Word, Excel, Outlook
  • - Data Entry & Electronic Records
  • - Healthcare Administration
  • - Appointment Scheduling
  • - Remote Work Experience
  • -EclinicalWorks
  • -Work from Home Experience
  • -Five9, Avaya

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Care Management Support Assistance I, II, III Remote

Humana
12.2020 - Current

Medical Assistant - Front Desk

Houston Medical Group
11.2019 - 08.2020

Jewelry Sales Associate

Elan
05.2019 - 10.2019

Medical Assistant

Donald C. Young
04.2018 - 10.2018

Barista

Starbucks at Target
09.2015 - 04.2018

Certified Medical Assistant - Medical Assistant

The College of Health Care Professions

High School Diploma - undefined

John H. Reagan High School

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