Ericka Ramirez Reta
Houston,TX
Summary
Dedicated and bilingual healthcare and customer service professional with over 5 years of experience in administrative support, patient services, and call center operations. Adept at multitasking, delivering compassionate support, and ensuring efficient office operations. Thrives under pressure with a warm, optimistic attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Care Management Support Assistance I, II, III Remote
Humana
12.2020 - Current
- - Provide non-clinical support to Medicare members, assessing needs and guiding them toward proper healthcare-resources.
- - Document patient information accurately, including medical histories and insurance data.
- - Handle high volumes of inbound/outbound calls to communicate health plans and care information.
- - Perform advanced administrative duties with a focus on independent problem-solving and member advocacy.
Medical Assistant - Front Desk
Houston Medical Group
11.2019 - 08.2020
- - Managed patient intake, scheduled appointments, and processed insurance documentation.
- - Conducted initial patient evaluations (vitals, weight, blood pressure) and ensured accurate data entry.
- - Maintained exam room sanitation and assisted in prescription submissions and lab prep.
Jewelry Sales Associate
Elan
05.2019 - 10.2019
- - Delivered personalized service to meet customer needs, utilizing bilingual skills to assist Spanish-speaking clients.
- - Processed transactions, monitored inventory, and maintained a professional showroom.
- - Resolved customer issues with empathy and professionalism.
Medical Assistant
Donald C. Young
04.2018 - 10.2018
- - Assisted with patient care, including intake, documentation, and lab preparations.
- - Managed scheduling, sample collections, and maintained organized exam environments.
- - Supported patient education on procedures and prescriptions.
Barista
Starbucks at Target
09.2015 - 04.2018
- - Delivered high-quality service and beverages in a fast-paced setting.
- - Trained new team members and ensured adherence to cleanliness and safety standards.
- - Created engaging customer experiences and daily menu artwork displays.
Education
Certified Medical Assistant - Medical Assistant
The College of Health Care Professions
Houston, TX03.2018
High School Diploma - undefined
John H. Reagan High School
Houston, TX05.2015
Skills
- - Fluent in English & Spanish
- - Outstanding Customer Service
- - HIPAA Compliance
- - Inbound/Outbound Call Handling
- - Microsoft Office: Word, Excel, Outlook
- - Data Entry & Electronic Records
- - Healthcare Administration
- - Appointment Scheduling
- - Remote Work Experience
- -EclinicalWorks
- -Work from Home Experience
- -Five9, Avaya
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Care Management Support Assistance I, II, III Remote
Humana
12.2020 - Current
Medical Assistant - Front Desk
Houston Medical Group
11.2019 - 08.2020
Jewelry Sales Associate
Elan
05.2019 - 10.2019
Medical Assistant
Donald C. Young
04.2018 - 10.2018
Barista
Starbucks at Target
09.2015 - 04.2018
Certified Medical Assistant - Medical Assistant
The College of Health Care Professions
High School Diploma - undefined
John H. Reagan High School
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