Lateefah Williams
Waldorf,MD
Summary
Over 16 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Video Operations Analyst
WMATA MICC
Alexandria, VA
09.2023 - Current
- Responsible for operating as Video 1 in the Metro Integrated Command and Communication Center, which consists of assisting RAIL, COMM, BUS, MAC, and several other internal WMATA departments with displaying live video of all non-criminal incidents that impact the functioning of Metro.
- Communicate real-time monitoring with MTPD Communications Division and Field units for emergency and non-emergency occurrences including derailments, roadway obstructions, injuries, and criminal activity via two-way radio transmission, to ensure the safety of the MTPD Field units, WMATA employees and customers.
- Responsible for ensuring that VOT (Video Operations Techs) understand the daily case assignments and the daily operations of the VOP to ensure case productivity and response time to high-priority calls and cases are met.
- Monitor, report, review, and recover video from cameras located on WMATA property, which includes Metro stations, facilities, buses, and railcars
- Also, ensuring that video is securely stored and uploaded to WMATA-approved platforms like Evidence.com, WMSC SharePoint, Kiteworks, etc.
- Assessed operational performance to identify areas for improvement.
Digital Video Evidence Analyst/Technician
WMATA MTPD
Landover, MD
02.2020 - 09.2023
- Monitor, report, review and recover video from cameras located on WMATA property which includes Metro stations, facilities, buses, and railcars.
- Responsible for training MTPD CSS Officers and other selected personnel, in the recovery of video evidence, chain of custody issues, and legally acceptable methods of storage.
- Responsible for supervising the DVT (Digital Video Evidence Techs) when it comes to case assignments and the daily operations of the SOCC, to ensure case productivity and response time to high priority calls and cases are met.
- Communicate real-time monitoring with MTPD Communications Division and Field units for emergency and non-emergency occurrences including derailments, roadway obstructions, injuries, and criminal activity via two-way radio transmission, to ensure the safety of the MTPD Field units, WMATA employees and customers.
- Provide video evidence upon request from TPL, SAFE, COUN, and other departments within the Authority and external entities, ensuring compliance with applicable policies, laws and CALEA standards.
- Also, properly documenting and logging requested video evidence in accordance with current policy and procedure.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Fraud Analyst
Brooks Brothers
Enfield, CT
03.2017 - 11.2018
- Accountable for investigating and resolving various types of fraud occurring against Brooks Brothers internally, externally and ecommerce platform.
- Constructed a platform to identify and combat fraudulent credit card transactions, which dramatically decreased frauds being perpetrated against Brooks Brothers.
- Responsible for creating relationships with over 70 banks and credit unions locally and internationally, which assisted in identifying and intercepting fraudulent transactions.
- Assisted in the design of a platform that identified gift cards that were obtained fraudulently and made the funds unavailable to the fraudster, which assisted in the recovery of hundreds of thousands of dollars.
- Guest speaker at two IAFCI (International Association of Financial Crime Investigators) conferences to speak on behalf of Brooks Brothers on the topic of “Fraud”.
- Trained in Microsoft Office 2010, Access, Excel, XBRI and credit card processing services.
District Loss Prevention Manager /Loss Prevention Investigator
H&M
Georgia/Florida/Connecticut Market
06.2007 - 03.2016
- Protected the assets of the company by controlling shrink and performing regular audits
- Camera placements and installation for new constructions.
- Multi-store responsibility (supporting in different markets like; Boston, Long Island, New York City, Upstate New York, Texas, California, Washington D.C and Maine)
- Responsible for investigating register shortages and banking errors that have led directly to the termination and arrest of dishonest employees
- Certified Wicklander-Zulawski interviewer and interrogator
- Communicated with store management and District Team with any issues or concerns
- Experienced in installing cameras and DVR systems and a strong knowledge in most security door systems
- Trained in administrative responsibilities and a strong knowledge of effective auditing techniques.
Loss Prevention
Macy's
Bellevue, WA
03.2006 - 05.2007
- Protected company assets by implementing proper product placement which reduced internal and external theft and improved shrink.
- Investigated shortages that led to the termination and arrest of dishonest employees.
- Responsible for tracking and locating missing or damaged shipment.
- Responsible for video monitoring and camera placement and installation.
- Worked with computer reporting programs, which tracked and stored case production and customer account profiles.
- Maintained an open line of communication with the store management and staff.
- Ensuring the proper functioning of all alarm systems and identifying potential system errors.
Education
Bachelor of Science - Criminal Justice/Administration
University of New Haven
West Haven, CT01.2016
Associates of Science - Criminal Justice
Naugatuck Valley Community College
Waterbury, CT01.2005
Skills
- Investigations
- Property Patrol
- Theft Prevention
- Crisis Situations
- Witness Interviews
- Security Measures
- Public Speaking
- Fraudulent Activities Investigations
- Microsoft Word
- Video Intelligence
- Policy Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Guest Speaker at IFACI Conference
- MTPD Citation Award
- Supervised team of 25 staff members.
- Shrink Reduction Award
- Metro Employee Spark
Relevant Experience
- Camera Placement Planning
- Managing over 30 stores security and shrink
- Over 16 years of Fraud and Investigation Experience
Certification
- Certified Wicklander and Zulawski Interviewer and Interrogator
Timeline
Video Operations Analyst
WMATA MICC
09.2023 - Current
Digital Video Evidence Analyst/Technician
WMATA MTPD
02.2020 - 09.2023
Fraud Analyst
Brooks Brothers
03.2017 - 11.2018
District Loss Prevention Manager /Loss Prevention Investigator
H&M
06.2007 - 03.2016
Loss Prevention
Macy's
03.2006 - 05.2007
Bachelor of Science - Criminal Justice/Administration
University of New Haven
Associates of Science - Criminal Justice
Naugatuck Valley Community College