Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTeeka Spear

Akron

Summary

Adept at enhancing team success and productivity, my tenure at GE Healthcare showcased my ability to prioritize tasks and manage workloads efficiently. Skilled in customer service and data entry, I excel in environments requiring attention to detail and strong teamwork. My approach consistently improves operational efficiency and customer satisfaction, marking significant achievements in professional growth.

Overview

9
9
years of professional experience

Work History

Processor

GE Healthcare
03.2024 - 02.2025
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Conducted cycle counts to ensure accurate inventory levels.
  • Selected and prepared orders accurately for shipment.

Customer Service Representative

Belcan LLC
08.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled inbound calls, providing exceptional customer service and resolving inquiries efficiently.

Load Planner

Frito-Lay
12.2018 - 05.2020
  • Analyzed shipment data to identify trends and areas for improvement in load planning operations.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Determined appropriate loads and practical delivery schedule for each vehicle by balancing needs and availability of both drivers and clients.
  • Developed strong relationships with carriers, negotiating favorable contract terms and securing reliable service providers.
  • Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.

Mail Processing Clerk

USPS
09.2015 - 03.2018
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Tracked outgoing mail to provide accurate customer updates.

Education

Associate Of Business Administration -

Strayer University

High School Diploma -

Garfield High
Akron, OH
06.2000

Skills

  • Attention to detail
  • Teamwork and collaboration
  • Customer service
  • Data entry experience

Timeline

Processor

GE Healthcare
03.2024 - 02.2025

Customer Service Representative

Belcan LLC
08.2020 - 01.2024

Load Planner

Frito-Lay
12.2018 - 05.2020

Mail Processing Clerk

USPS
09.2015 - 03.2018

Associate Of Business Administration -

Strayer University

High School Diploma -

Garfield High

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LaTeeka Spear