La'Teia Norfleet
United States Post Office
Tinley Park,IL
24
years of professional experience
Dedicated Customer Service Professional experienced in managing inquiries and enhancing mail delivery efficiency. Delivered high customer satisfaction through reliable service and strong organizational skills. Contributed to operational success by effectively handling high-volume routes and fostering team collaboration.
Work History
Letter Carrier
21 Years 10 Months- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Sorted incoming mail and packages accurately for efficient route planning and delivery.
- Operated postal vehicles safely, adhering to all traffic regulations and safety protocols.
- Managed customer inquiries and complaints, providing exceptional service and support.
- Trained new carriers on the responsibility and expectations of the career to carry mail and packages.
Data Analyst
3 Months- Analyzed tax data using Excel to identify accuracies and discrepancies.
- Analyzed tax data using Excel to identify trends and discrepancies.
- Assisted in the preparation of financial reports for internal stakeholders.
Education
High School Diploma - Computer Engineering
- Honor Roll [Semester and Year]
- Biology
High School Diploma
- Honoree of [Honor Name]
Skills
Customer service
Reliability
Accountability
Route optimization
Trustworthy
Administrative support
Customer engagement
Timeline
Letter Carrier
United States Post Office
10.2004 - CurrentRead More
Data Analyst
Internal Revenue Service, IRS
10.2002 - 01.2003Read More
University of Memphis
High School Diploma from Computer Engineering
Read More
Chicago State University
from Biology
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Holly Springs High School
High School Diploma
Read More