Cole Mitchell
Tacoma,WA
Summary
Dynamic Field Technician with a proven track record at Equinix and extensive experience in fiber locating and splicing, and professional communication. Excelled in system configuration and customer service, training peers, and enhancing workplace safety. Skilled in both hardware repair and effective prioritization, ensuring top-notch service delivery and equipment maintenance.
Overview
13
13
years of professional experience
Work History
Field Technician
Equinix
11.2023 - Current
- Delivered exceptional customer service, addressing escalations professionally.
- Handled, executed, and finalized tasks originating from a centralized dispatch center.
- Engaged with customers in a professional and courteous manner to address work order needs.
- Configured data circuits, ensuring seamless device integration with switches and routers.
- Trace and locate appropriate telecommunications links.
- Maintained test equipment and tools in optimal working condition.
- Trained coworkers to be proficient in using the EXFO
- Completed First Aid and required company safety trainings.
- Assist with training the new employee.
Field Technician
Ledcor Technical Services
12.2021 - 11.2023
- Provide high-level customer service, ensuring that any escalations or concerns are addressed professionally
- Drive to and from customers’ business locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc
- Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner
- Operate equipment and vehicle in a safe manner, ensuring adherence to Ledcor’s safety program
- Interact with customers professionally and courteously to ensure that their work orders are completed as requested
- Troubleshoot technical issues such as installing cable runs, swapping out cards, installing data circuits for internet connections
- Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders
- Ensure vehicle, test equipment, and tools are maintained in excellent condition
- Completed required Viasat, ComCast, & Ciena training
- Completed OTDR & RFC 2544 Training
- Assist with training new employee
Field Technician
Ampcus- Verizon
02.2020 - 09.2021
- Audit fiber panels & create Mastars for splice work as well as system maintenance
- Fiber furcation to prepare for fiber splice
- Install, test & troubleshoot fiber jumpers from panel to panel to ensure systems are running correctly
- Locate and troubleshoot damaged/broken fiber using Xfo equipment to see faults and assist with cleaning fibers and ports
- NEAT Test Ciena 6500 & help to create a troubleshooting contact for co-workers
- Decommission any equipment, fibers, etc not in use
- Create ADR reports for equipment removal
- Train/Assist with NEAT Testing
- Assist with decommissioning and relocating all systems from Blanchard to surrounding sites
Field Technician
NextGen
Seattle, WA
04.2018 - 05.2019
- Install and troubleshoot the CDU30
- Clean fibers and SFPs to ensure the best quality of signal
- Call tests to ensure that all cnums are working properly
- Diagnose and troubleshoot issues as to makes sites are free of alarms
- Accurately submit COP as well alarm clearing reports
- Inventory and maintain accountability of unused CDU30 equipment in storage
- Remotely assist coworkers with troubleshooting
- Complete over 300 CDU30 install
- Train/assist new technicians to safely install CDU30 until he/she is ready to work on their own
Project Lead
PACIFIC TECHNICAL SOLUTIONS
01.2015 - 01.2018
- Company Overview: Plano, TX (Headquarters)
- Install and troubleshoot coax and fiber optic cable and D/C power from power supply to radios
- Perform cable installation and termination inside and outside of building
- Assemble and test DAS trays
- Complete close-out and survey packets related to MTS installs; record and communicate clear, concise notes using Microsoft Word and Outlook
- Plano, TX (Headquarters)
- Champion AT&T standards and regulatory compliance while motivating, directing, and managing four crews of installers
- Audit more than 200 AT&T cell sites for manual transfer installs
Field Technician – Foreman
PACIFIC WIRELESS SOLUTIONS
Kent, WA
01.2013 - 01.2015
- Company Overview: Kent, WA
- Set and maintained wireless radio and antenna systems on elevated structures and on the ground
- Cad-welded ground ring for new tower construction
- Integrated 9500 MPR A microwave systems
- Shouldered primary accountability for tools and equipment, groundings and terminations of various cables and wires, and site closeout packets for T-Mobile and AT&T
- Kent, WA
- Installed Nokia radio equipment for LTE upgrades and use BTS for commission and integration
Field Technician
JSH INC.
Basrah, Iraq
01.2012 - 01.2013
- Company Overview: Basrah, Iraq
- Installed terminal boxes, auxiliary equipment, appliances, and voice and data cables including CAT-3, CAT-5, CAT-6, and coax cables using well-maintained power tools and other equipment
- Managed risk while climbing ladders to execute work orders and performing critical operations such as insulating conductors and splices
- Assessed transmission characteristics and located faults and malfunctions, recording detailed test results and analyzing outcomes
- Performed manual labor such as drawing line through ducts and hauling cable from large reels mounted on jacks
- Read and interpreted blueprints and related documents
- Basrah, Iraq
- Provided outstanding customer service while installing, connecting, testing, and adjusting equipment at remote locations during flexible hours
Education
9500 MPR-A Level 2 Installer -
Alcatel-Lucent University
Texas12.2014
9500 MPR-A Operation and Maintenance -
Alcatel-Lucent University
Texas12.2014
Tower Climbing Rescue and Safety -
Safety One
Washington12.2013
T-Mobile Installer Course -
Washington
Washington12.2013
OSHA 10 -
Washington
Washington12.2013
High School Diploma -
Star City High School
Star City, ARSkills
- Organization & Attention to Detail
- TCP/IP Routers
- Transmission (DS1/DS3/SONET)
- Prioritization & Time Management
- Circuit Switching
- Professional communication
- Fiber Locating and Splicing
- On-Call Support
- Windows & Microsoft Office Suite
- System configuration
- Cable pulling
- Hardware and software installation
- Hardware repair
- Equipment maintenance
- Safety management
- Workplace safety
Military Experience
U.S. Army, Telecommunications Installer/Maintainer, Honorable discharge
Professional Development
- 9500 MPR-A Level 2 Installer, Alcatel-Lucent University, Texas, 2014
- 9500 MPR-A Operation and Maintenance, Alcatel-Lucent University, Texas, 2014
- Tower Climbing Rescue and Safety, Safety One, Washington, 2013
- T-Mobile Installer Course, Washington, 2013
- OSHA 10, Washington, 2013
Timeline
Field Technician
Equinix
11.2023 - Current
Field Technician
Ledcor Technical Services
12.2021 - 11.2023
Field Technician
Ampcus- Verizon
02.2020 - 09.2021
Field Technician
NextGen
04.2018 - 05.2019
Project Lead
PACIFIC TECHNICAL SOLUTIONS
01.2015 - 01.2018
Field Technician – Foreman
PACIFIC WIRELESS SOLUTIONS
01.2013 - 01.2015
Field Technician
JSH INC.
01.2012 - 01.2013
9500 MPR-A Level 2 Installer -
Alcatel-Lucent University
9500 MPR-A Operation and Maintenance -
Alcatel-Lucent University
Tower Climbing Rescue and Safety -
Safety One
T-Mobile Installer Course -
Washington
OSHA 10 -
Washington
High School Diploma -
Star City High School