LaTeisha Felton
Lake Worth,FL
Summary
Motivated employee with a desire to tackle new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively and independently, quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Postal Carrier
United States Postal Service
06.2024 - 09.2024
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
- Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
Ambassador
Capital One
06.2019 - 03.2024
- Clerical duties not limited to answering phones , completing bank transactions, data entry .
- Open/ service capital one product accounts
- Build relationships with non profits in the community
- Volunteer with non profits in the community
- Microsoft office , excell
- Represented Capital One in a professional manner at all times.
- Won Associate of the year in 2021
Supervisor
Peet’s coffee
06.2018 - 06.2019
- Directed and supervised team of 6 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Supervisor
Dunkin Doughnuts
02.2015 - 06.2019
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.
- Directed and supervised team of 10 employees in daily operations.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2024
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2009
Skills
- Product Knowledge
- Customer Education
- Customer Engagement
- Brand Awareness
- Problem-Solving
- Customer Service
- Analytical Skills
- Team Development
- Reliability
- Effective Communication
- Interpersonal Skills
- Problem-Solving Abilities
- Adaptability
- Relationship Building
- Route Navigation
- Load Balancing
- Handheld scanner operation
- Package handling
- Reliability and punctuality
- Signature Collection
- Safety Procedures
- Delivery Accuracy
- Supply Management
- Weather Tolerance
- Teamwork and Collaboration
Timeline
Postal Carrier
United States Postal Service
06.2024 - 09.2024
Ambassador
Capital One
06.2019 - 03.2024
Supervisor
Peet’s coffee
06.2018 - 06.2019
Supervisor
Dunkin Doughnuts
02.2015 - 06.2019
Associate of Arts -
Palm Beach State College
High School Diploma -
Boynton Beach Community High School
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