Heather Cordero
Union Grove
Summary
Accomplished postal carrier with USPS, adept at route navigation and handheld scanner operation. Demonstrated reliability and punctuality, efficiently managing high mail volumes during peak seasons. Enhanced customer satisfaction through exceptional service and safety adherence. Proven ability to adapt to dynamic environments, ensuring timely deliveries and maintaining a safe work environment.
Overview
8
8
years of professional experience
Work History
Postal Carrier
USPS, United States Postal Service
02.2024 - Current
- Delivered mail and packages efficiently to designated routes
- Learned postal regulations and customer service protocols
- Utilized handheld devices for tracking deliveries and managing routes
- Maintained accurate records of deliveries and pickups
- Adapted to changing weather conditions while ensuring timely delivery
- Followed safety procedures to ensure personal and public safety
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
Delivery Driver
Amazon Flex
01.2022 - 09.2022
- Delivered packages efficiently, ensuring timely service to customers across designated routes.
- Utilized navigation tools to optimize delivery paths and minimize delays in transport times.
- Maintained vehicle cleanliness and functionality, conducting regular inspections to ensure safety standards.
- Communicated effectively with dispatch team regarding any issues or delays encountered during deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Guest Service
Kwik Trip
08.2017 - 04.2022
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Implemented training programs for new Guest Service Officers to familiarize them with hotel policies and procedures.
- Provided courteous and friendly guest service from point of arrival through departure.
- Delivered outstanding guest service.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
Education
High School Diploma -
South Milwaukee High
South Milwaukee, WI06-2011
Skills
- Route navigation
- Handheld scanner operation
- Package handling
- Mail forwarding
- Safety procedures
- Reliability and punctuality
- Customer service
- Customer satisfaction
- Cash handling
- Customer complaint resolution
- Patience and composure
- Product knowledge
- Guest services
Timeline
Postal Carrier
USPS, United States Postal Service
02.2024 - Current
Delivery Driver
Amazon Flex
01.2022 - 09.2022
Guest Service
Kwik Trip
08.2017 - 04.2022
High School Diploma -
South Milwaukee High
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