Lateisha Gladden
Willingboro,NJ
Summary
Enthusiastic and driven professional seeking a role as an operations manager, leveraging strong organizational and problem-solving skills to drive operational excellence. Confident that my experience and expertise make me an ideal candidate for this position.
Overview
10
10
years of professional experience
Work History
Outbound Coach
Michael's
Delanco, NJ
02.2024 - Current
- Manage a team of 52 employees, overseeing outbound operations to ensure efficiency and productivity
- Update and maintain accurate time sheets, ensuring compliance with attendance policies
- Implement and maintain 5S workplace organization standards to optimize workflow and safety
- Coordinate staffing assignments to meet operational demands and maintain workflow
- Monitor and improve team performance through coaching and development initiatives
Operations Manager
Target
Logan Township, NJ
03.2022 - 04.2023
- Formulated staffing strategies, devised departmental objectives, and motivated the team to achieve outstanding output
- Implemented process improvement initiatives to shape organizational culture and optimize procedures for higher efficiency
- Reduced process bottlenecks by training and coaching 125 employees on practices, procedures, and performance strategies
- Applied data-driven approaches to analyze complex issues, proposing actionable solutions that align with departmental goals
Reconditioning Manager
Carvana
Delanco, NJ
08.2018 - 03.2022
- Spearheaded the launch of three nationwide inspection centers, training nine reconditioning managers in inspection processes
- Led training programs for over 1,000 team members, ensuring high-quality inspections and operational efficiency
- Managed workflow and quality objectives across five departments, resolving issues proactively
- Developed and mentored a team of 325+ employees, including 10 Lead Warehouse Workers
Inventory Line Lead
Carvana
Delanco, NJ
11.2016 - 08.2018
- Oversaw inventory line operations, including training and supervising team members
- Implemented policies and procedures to ensure compliance with company standards
- Coordinated administrative tasks, such as approving time sheets and reconciling vendor statements
Rural Carrier Associate
United States Postal Service
Mt. Laurel, NJ
01.2015 - 11.2016
- Developed and maintained efficient mail delivery routes for optimal service
- Ensured accurate tracking and accounting of incoming and outgoing mail
Education
Bachelor of Science - Health, Fitness and Recreation Services
George Mason University
Fairfax, VA01.2008
Diploma -
Willingboro High School
Willingboro, NJ01.2004
Skills
- Staff Management & Development
- Conflict Mediation
- Business Planning
- Schedule Oversight
- Distribution Center Management
- Leadership & Team Building
- Process Improvement
- Invoice Processing
Timeline
Outbound Coach
Michael's
02.2024 - Current
Operations Manager
Target
03.2022 - 04.2023
Reconditioning Manager
Carvana
08.2018 - 03.2022
Inventory Line Lead
Carvana
11.2016 - 08.2018
Rural Carrier Associate
United States Postal Service
01.2015 - 11.2016
Bachelor of Science - Health, Fitness and Recreation Services
George Mason University
Diploma -
Willingboro High School