Lateisha Mckenzie
Dillon
Summary
Dynamic Customer Service Representative with over 5 years of experience in inside sales and client relations. Proven ability to foster strong customer relationships and resolve complex issues effectively. Demonstrated success in mentoring team members and contributing to increased customer loyalty. Eager to bring expertise in customer engagement and relationship management to enhance the client services experience in a work-from-home environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Inside Sales Rep)
Lincare
Clearwater
03.2023 - 07.2024
- Cultivated robust customer relationships to drive repeat business.
- Mentored junior team members and fostered positive employee relations.
- Diagnosed and resolved complex issues by collaborating with other departments to deliver solutions aligned with customer requirements.
Pharmacy Technician
McLeod Regional Medical Center
Dillon
11.2021 - 06.2022
- Input patient and prescription data into pharmacy software systems with meticulous attention to detail.
- Executed routine medication audits to guarantee compliance with regulatory standards.
- Acquired and validated daily incoming drug inventories, documented discrepancies, and recorded items into the inventory system.
Customer Service Representative (Inside Sales)
Biloge
Charlotte
02.2015 - 08.2018
- Fostered strong customer relationships to promote repeat business.
- Mentored junior team members while nurturing effective employee relationships.
- Resolved intricate challenges by coordinating with cross-functional teams to deliver customer-centric solutions.
Education
High School Diploma -
Dillon High School
Dillon05.2002
Skills
- Customer service
- Active listening
- Communication Skills
- Work Ethic
- Remote Work Skills
- Outgoing
- Critical thinking
- Computer Knowledge
- Zoom
- Energetic
Timeline
Customer Service Representative (Inside Sales Rep)
Lincare
03.2023 - 07.2024
Pharmacy Technician
McLeod Regional Medical Center
11.2021 - 06.2022
Customer Service Representative (Inside Sales)
Biloge
02.2015 - 08.2018
High School Diploma -
Dillon High School