Lateona Mattox
The Bronx,NY
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Hello Fresh
Newark, NJ
05.2021 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Customer Service Representative
Macys Department Store
Manhattan, NY
09.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Phlebotomy
Genesis Medical Training
Queens, NY04.2024
High School Diploma -
Metropolitan Diploma Plus High School
Brooklyn, NY06.2012
Skills
- Freight Labeling
- Team Collaboration
- Warehouse Operations
- Wrapping and Boxing
- Product Verification
- Credit Card Payment Processing
- Multitasking and Prioritization
- Customer Service
- Understanding Customer Needs
- Upselling Products and Services
- Venipuncture
- Proper tourniquet use
- Needle disposal
- Patient confidentiality
- Specimen labeling
- Hemoglobin Testing
- Glucose Screening
Certification
Phlebotomy
EKG
Timeline
Warehouse Associate
Hello Fresh
05.2021 - Current
Customer Service Representative
Macys Department Store
09.2019 - 03.2020
Phlebotomy
Genesis Medical Training
High School Diploma -
Metropolitan Diploma Plus High School