Laterria Joyner
Dallas,TX
Summary
Knowledgeable Payroll Specialist adept at overseeing payroll, documentation and reporting functions. My current (GPA 3.7) currently attending Central Texas College, with 5.5+ years of work experience. Aiming to leverage a proven knowledge of customer communications, records management , and workflow planning skills to successfully fill the Administrative role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. As a trainer working with military soldiers and their kids has been an honor.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. .
Overview
8
8
years of professional experience
Work History
Payroll Manager
AMN Healthcare
09.2023 - Current
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
Call Center Representative
Solis Mammography
09.2022 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Assistant Teacher
Child Youth Services
05.2016 - 09.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Education
No Degree - General Studies
Central Texas College
Fort Polk, LAAssociate of Science - Software Engineer
Tarrant County College District
Fort Worth05.2025
High School Diploma -
East High School
Memphis05.2012
Skills
- Bi-weekly payroll processing
- Payroll Processing
- Reviewing timesheets
- Payroll System Implementation
- Data review
- Customer Service
- Critical Thinking
- Human resources knowledge
- Data Analysis
Languages
English
Full Professional
Timeline
Payroll Manager
AMN Healthcare
09.2023 - Current
Call Center Representative
Solis Mammography
09.2022 - 09.2023
Assistant Teacher
Child Youth Services
05.2016 - 09.2022
No Degree - General Studies
Central Texas College
Associate of Science - Software Engineer
Tarrant County College District
High School Diploma -
East High School