LaTese Albert
West Haven,CT
Summary
Enthusiastic individual willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon
North Haven, CT
10.2021 - 08.2022
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized packages, and containers with correct merchandise counts.
Provider Services Representative
White Plains, NY
07.2020 - 04.2021
- Brooke St
- Staffing), Answered incoming phone calls from health care providers (i.e., physician offices, clinics) and identified the type of assistance the provider needs (authorizations for treatment)
- Completed verification process prior to releasing protected health information to caller
- Navigated through multiple system applications to identify the current status and provide appropriate response to caller
- Assisted caller with instructions and guidelines to submit authorization for treatments
- Delivered all information in a positive and compassionate manner, while providing the best customer service experience possible
- Completed the documentation necessary to track provider issues and facilitate the reporting of overall trends.
Medical Records Clerk
CareMount Medical
New York, NY
02.2020 - 03.2020
- Delivered charts for scheduled appointments/ requested charts to other floors within CareMount
- Gathered over 50-75 medical charts daily to return to offsite storage
- Answered phones, took messages, and gave routine information in accordance with medical records procedures
- Assisted walk-in patients with record requests as needed
- Distributed all faxes received by department as well as faxed requests, emails, and release forms for patients
- Maintained patient confidentiality
Catering Associate
Morrison Company
Valhalla, NY
08.2019 - 10.2019
- Communicated with patients regarding dietary requirements and meal plans
- Responded to patients, family members and nursing needs
Administrative Assistant
International Protective Service Agency
New York, NY
08.2017 - 10.2018
- Maintained reception area; greeted visitors and job applicants in a friendly and timely manner
- Screened phone calls daily, took messages, and routed calls
- Verified employee timesheets
- Performed clerical tasks such as distributing mail, preparing letters and documents, data entry, mailing, copying, scanning, faxing, and filing
- Provided high-level administrative support by conducting research, handling information request
- Handled employment verification request; administered pre-employment background and drug test
- Maintained and updated spreadsheet of new employees
Personal Care Aide
Community Home Healthcare
White Plains, NY
03.2017 - 07.2018
- Assisted with special needs such as grooming, bathing, and getting dressed
- Escorted clients to doctor appointments and special outings
- Assisted with daily activities and household chores
- Engaged with each client through talking and playing games
Auditor
RGIS
Mount Vernon, NY
05.2016 - 06.2017
- Provided inventory counts
- Maintained accurate count of all merchandise
Office Clerk
Westchester County Department of Social Services
Mount Vernon, NY
06.2016 - 08.2016
- Maintained files and records so they remain updated
- Answered phones, directed calls, took messages, and greeted clients warmly
- Helped organize office activities
- Opened, sorted, and distributed incoming mail; researched and retrieved information
- Scanning and filing documents and performed data entry
Education
BBA - Healthcare Services Administration
College of Westchester
Associates of Applied Science - Medical Assistance
Sullivan Community College
05.2018
Skills
- Microsoft Word, PowerPoint, Excel
- Problem solving
- Strong work ethic
- Medical terminology
- Communication skills
- Leadership skills
- Team building
- Decision making
- Adaptability
- Certification:
- Certified Phlebotomy Technician
- Pulling and Preparing Orders
- Sorting and Organizing
- Critical Thinking
- Heavy Lifting
- Safety Regulation Adherence
Timeline
Fulfillment Associate
Amazon
10.2021 - 08.2022
Provider Services Representative
07.2020 - 04.2021
Medical Records Clerk
CareMount Medical
02.2020 - 03.2020
Catering Associate
Morrison Company
08.2019 - 10.2019
Administrative Assistant
International Protective Service Agency
08.2017 - 10.2018
Personal Care Aide
Community Home Healthcare
03.2017 - 07.2018
Office Clerk
Westchester County Department of Social Services
06.2016 - 08.2016
Auditor
RGIS
05.2016 - 06.2017
BBA - Healthcare Services Administration
College of Westchester
Associates of Applied Science - Medical Assistance
Sullivan Community College
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